From the writer/producer of the best-selling training videos, It's Your Call and Are You With Me?, comes a brand new face-to-face customer service video.
Using the same high-quality production values, acting, motivation, and information of their previous videos, Taking Care of Business will show employees not just to give acceptable customer service, but exceptional customer service.
The video uses comparison vignettes to demonstrate the difference between average and exceptional customer service. The settings of these examples include a bank, heath care facility, airport, hotel, department store, jewelry store, food service, and more.
Taking Care of Business uses the C.A.R.E. principle:
Connected: Meet customers where they are. Treat them like you would want to be treated.
Attentive: Give every customer your full attention.
Responsible: Never take things personally and follow through.
Enthusiastic: Treat every customer as if they were your only customer.
Taking Care of Business will motivate your employees to choose to deliver remarkable customer service. Great customer service professionals make a choice: every day with every customer they choose to do all they can to make their customer's experience as positive as possible. Motivate them to care and teach them to know how to care by being connected, attentive, responsible, and enthusiastic.
Program Includes: 23 minute VHS video or DVD, Leader's Guide and 25 Pocket Reminder Cards.
