Actions and Attitudes provides participants with an insight into seeing their own actions and attitudes from the customer’s point of view. After all, a seemingly innocent phone call can mean an excruciatingly long wait for a customer. There is no sale without service. The higher level of service, the more likely you will gain a customer for life. Sometimes that may even mean making a smaller sale the first time, in order to help the customer gain trust in you and your company.
Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service and selling techniques by examining a host of vignettes and testimonials focusing on the basic principles of customer service. Without these principles, many organizations will continue to provide the
same “non service” that everyone else offers. By studying the video and this companion workbook, participants will have the opportunity to practice each of these principles and learn to go beyond what the customer expects, and turn new customers into repeat customers.
Package Contents: 18 minute DVD, Reproducible Participant Guide on PDF.
