Everybody Wins: How to Turn
Conflict into Collaboration emphasizes that conflict is
inevitable because of a diverse workforce, constant change, stress
from doing more with less, confusion over responsibilities, and
miscommunication.
Key Learning Points:
- Understand why conflict in the
workplace happens.
- Know how to change your perspective of
conflict.
- Identify the three most common
workplace conflict situations.
- Identify the five different ways
people deal with conflict.
- Use the "Everybody Wins"
approach in a conflict situation.
- Take personal responsibility for
dealing with conflict, diversity, and disagreement.
This program will teach your employees
how to recognize three of the most common conflict situations in the
workplace:
- Peer-to-Peer Conflict: How
do you deal with a conflict that is between you and your coworker?
- Work-Team Conflict: How do you deal with conflict that
happens in your team?
- Manager-to-Employee Conflict: What do you do when the
conflict is between you and your boss?
This program teaches three easy steps
to resolve conflict:
- Everyone tells it like they see it.
- Get everything on the table.
- Focus on the future.
Bottom-line, employees will know a clear,
easy-to-use approach that will help them think things through to arrive
at the most appropriate choice of action to take. Ultimately, this will
increase the productivity of your organization.
Program Includes:
Complete Training Kit Components:
DVD (full length video (19 minutes) plus vignettes without narration, companion SMART-START® Conflict: Resolving Conflict, interview with subject-matter expert, Stuart Levine, TrainerTALK™ with Sue Mueller and classroom slides) VHS (19 minutes)
Facilitator Guide (multiple agenda options)
Reproducible Participant Materials
Reproducible Self-Study Guide
