Conflict
shifts the focus away from work and the basic goals of the team,
department and organization, negatively impacting productivity and thus,
the bottom line. Surveys show that managers now spend about 20 percent
of their time on conflict resolution. And employees—now carrying the
increased responsibilities of such programs as empowerment and quality
management—are more vulnerable to conflict than ever. As employees are
asked to become self-directed, contribute their opinions and communicate
with a greater variety of people, they need ready access to their own
conflict management skills.
This
important film offers proven methods for recognizing and resolving
conflict. While the skills and insights presented here will enhance
management's ability to resolve conflicts, they are for all
employees—enabling everyone to work through conflicts with less
dependence on superiors. Three scenarios in personal and business
settings dramatize the five positions taken by most people during
conflict: avoiding, accommodating, competing, compromising, and
collaborating.
Viewers
learn the five different positions people take when conflict arises.
They will understand the choices they have in various situations, see
how conflicts can be directed toward constructive or destructive
outcomes, and learn practical skills for achieving positive results.
Includes: 18 minute video or DVD and Leader's Guide.
