This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.
The book is fully reproducible and flexibly organized in two sections. Part One includes twenty-five interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of twenty-five individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. All of the activities and assessments are reproducible and include participant materials and notes for the instructor
Selected Contents
Part One: Group Workshop Activities
- Two Responses to Conflict: Fight or Flight
- How Can We Both Win? A Quick Demonstration
- Individual Conflict Styles: A Zoological Approach
- Approaches to Conflict: Role Play Demonstration
- When Conflict Creates Stress, Don't Just Stand There...
- Introduction to Listening: A Self Inventory
- Red Flags
- Benefits and Barriers: Exploring
- Third Party Intervention
- Mismatched? Are You Reading the Non-Verbal Cues?
- Constructive or Destructive
- Conflict: Lessons to be Learned
- Gaining a Different Perspective
- Assumptions: Who Needs 'Em?
- Portrait of a Peacemaker
- What Kind of Question is That?
- Third-Party Mediation
- Formulating Clear Agreements
Part Two: Individualized Exercises and Assessments
- Self-Assessment in
- Dealing with Differences
- Analyzing A Conflict: Is It Worth Getting Into?
- In the Heat of the Moment
- How to Deal with Hot Buttons
- Resolving a Conflict through Planning
- Mediation: Test Your Knowledge
- First Thoughts About Others: Perception IQ Quiz
- Uncovering the Hidden Agenda
- Your Turn: A Non-Judgmental Exercise
- Supportive Listening: What's Your Score?
- Escalate vs. Acknowledge: The Choice is Yours
- Eight Different Points of View
