Production Date: 1996
Help employees solve conflict before it affects performance.
Training Points:
- Understand both sides' points of view.
- Vent and neutralize emotions.
- Listen without being argumentative or judgmental.
A trainer's favorite since its release, this video uses believable, realistic role-plays to help workers embrace teamwork and solve their own conflicts with minimal management intervention.
Package Includes: 23 minute VHS video or DVD and Leader's Guide.
