Bob Farrell's Give em the Pickle video is our number one selling customer service video or dvd!
"The most impassioned customer service guru of his time."
Bob Farrell returns with his incomparable style, wit and customer service wisdom in the Give 'em the Pickle! video. A fun, motivating look at the most important thing we can do in business—take care of the customer.
We're all in the same business, the people business. It's not what we make or sell that's critical, it's how we take care of the people who buy it. Our job is to make customers happy. What's the best way to do that? By giving out "pickles". "Pickles" are those special or extra things you do to make people happy. It may be walking a customer to an item they're looking for rather than just pointing. Or maybe it's a handwritten "thank you" note in every order shipped. The trick is figuring out what your customers want, then making sure they get it, that's the "pickle".
Great companies and successful employees do four things:
Service: Make serving others your number one priority. You work in a noble profession, so be proud of what you do and where you work.
Attitude: Choose your attitude. How you think about the customer is how you will treat them. In a way, you're in show business, so play the part!
Consistency: Customers return because they like what happened the last time. Set high service standards and live them every day.
Teamwork: Commit to teamwork; look for ways to make each other look good.
Purchase package includes: 18 minute Give em the Pickle VHS video or DVD. Bob Farrell's hardbound book "Give 'em the Pickle!", 50 page Leader's Guide with Handouts on CD-Rom, 10 Pocket Reminder Cards and 10 Pickle Pins.
Rental package includes: the Give em the Pickle VHS video or DVD, Leader's Guide on CD-Rom, 10 Pocket Reminder Cards and 10 Pickle Pins. The video (or DVD) and Leader's Guide must be returned but the Pocket Cards and Pins are yours to keep.
Extra Materials:
Give`em the Pickle! Hardback Book $19.95
Give`em the Pickle! Pocket Cards $.50
Pickle Lapel Pins 20 for $10.00
