This Video Arts Production does NOT feature John Cleese.
Aim To give all types of customer facing staff the rules for achieving customer satisfaction—even when handling the most demanding people.
The Video Demanding Customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr. Snappy, Mrs. Picky, Mr. Happy and MS. Fish.
In a wrong-way scenario, the video shows how easy it is to enrage and frustrate these demanding customers. Then, when the staff adopt the perfect technique—being polite, efficient, respectful, friendly, enthusiastic, cheerful and tactful—they manage to change the outcome.
The simple but effective lessons are highly memorable, easy to adopt, and put into practice at all levels across any organization that deals with customers.
Features and applications:
Integrates with and supports any customer care course.
Entertaining and easy-to-follow video.
Effective mnemonic, ideal for role-plays.
Four separate scenarios tackling key customer service skills.
Program Contents: DVD (25 mins), Course Leader's Guide & Delegate worksheets on disk, Powerpoint slides, Self-study workbook on disk
Due to contractual restrictions, this product is available for shipment to USA addresses only
