This Video Arts Production does NOT feature John Cleese
Aim
To teach staff how to make a sale over the telephone by remembering a few simple steps.
The video
Poor telephone techniques don't just create a bad impression,
they loose business. Missed opportunities can result from sloppy behavior, an over-familiar approach and less-than-professional attitude.
In this video, a Jack-the-lad telesales executive is quick to complain about the treatment he receives from an evasive car salesman he's been trying to pin down over the telephone, but he is blind to his own errors. It isn't until a 'Twilight Zone'like dream sequence that he sees the light and discovers where he's been going wrong.
Features and applications
- Teaches staff how to deal with enquiries and develop sales opportunities
- Practical and easy-to-follow techniques
- Demonstrates how to close a sale over the phone
- Suitable for call center and telesales staff
Package Contains: 20 min. VHS Video and a Course Leader's Guide.
Due to contractual restrictions, this product is available for shipment to USA addresses only
