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Bestsellers

1. SMILE! 2. An Invisible Man Meets the Mummy (Government Version)

Customer Service

An Invisible Man Meets the Mummy (Government Version) SKU: CRMINV-G This entertaining film presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers internal, external or both—and there's no place to hide from them. Not even in red tape. More Information and Pricing Details Customer Service for Government SKU: ACRCUSG This video shows what is takes for government agencies to provide good customer service to the public and to fellow staff members. As new employees learn the importance of giving basic respect to everyone and how to create a positive work atmosphere and minimize unnecessary frustration, experien... More Information and Pricing Details Customer Service for Municipal Employees SKU: ACRCUS In this program new city employees learn why most municipalities have become very good at serving their customers, both at serving the public and at helping fellow staff members run the city. They learn the importance of giving basic respect to each person they deal with, and the importance of be... More Information and Pricing Details Dealing with Difficult Citizens for Government SKU: ACRDEAG Encounters with difficult citizens do not happen often. In fact, they are relatively rare, but as any experienced government employee can tell you, they do happen. This video follows five difficult situations government staff members have faced in the past from the beginning of the incident to it... More Information and Pricing Details Dealing with Difficult Citizens for Municipal Employees SKU: ACRDEA Encounters with difficult citizens do not happen often. In fact, they are relatively rare, but as any experienced city employee can tell you, they do happen. This program gives new city employees validated techniques for calming emotionally charged situations successfully. The program follows fi... More Information and Pricing Details SMILE! SKU: SUNSMI Reggie Wilson drives a bus. It’s a thankless job filled with stress, time pressures, and difficult customers. So, why does he love it? And why would busy people actually wait for him to serve them? Because Reggie makes them smil... More Information and Pricing Details