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Result pages:     1 2 3 4 5 6   In Search of Quality Volume 1: Quality Through People with Robert H. Waterman, Jr. SKU: ENTQUA1 The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality. In Volume 1 Quality Through People you'll visit the Wallace corporation to learn how they improved quality and customer service. In Volume 2 Quality Through Systems you'll learn... More Information and Pricing Details In Search of Quality Volume 2: Quality Through Systems with Robert H. Waterman, Jr. SKU: ENTQUA2 Quality through Systems looks at Motorola, a Malcolm Baldrige Award Winner. Motorola's most ambitious renewal strategy to date: total customer satisfaction through improved quality. The company's five-year goal, Six Sigma, translates into reduced cycle time and near-zero defect quality - 99.9998... More Information and Pricing Details Manage Your Time Better SKU: JWAMANTIM Time waits for no man, but you can catch up! Faster. Sooner. Better. More. Now. Yesterday! Can you ever get it all done? The time we spend each day not accomplishing what we want or need to accomplish can add significant stress to our business and personal lives. But since we can’t change time, w... More Information and Pricing Details Manager or Mouse SKU: ENTMAN Are there times your managers feel overwhelmed with various demands at work? Do you or your managers need to take control of the situation? There are times that any manager can feel overwhelmed with customer calls, problem situations, and office distractions. In this humorous video, you will s... More Information and Pricing Details Negotiating for Business Results SKU: JWANEG Negotiation takes place all the time. It plays a vital role in your everyday business and personal life; yet, many people view negotiation as an onerous exercise to be tolerated rather than enjoyed. By viewing the DVD training program "Negotiation for Business Results" you'll develop the skills n... More Information and Pricing Details Sales Essentials Series with Fern Bratten SKU: ENTFERN Fern Bratten knows a lot about sales and customer service. She has been in sales for many years. Now she has put her experience as a motivational speaker, salesperson, and stand-up comedienne into the training series, Sales Essentials. This series combines sales training with a very strong custom... More Information and Pricing Details Sales Essentials Series with Fern Bratten - Program 1: Selling with Passion SKU: ENTFERN1 In Program 1, Fern tells the hysterical story of how she got her start as a sales professional. Throughout her presentation, you will learn how to bring creativity, enthusiasm and passion to the job of selling and serving customers. 20 minutes. More Information and Pricing Details Sales Essentials Series with Fern Bratten - Program 2: Selling by the Numbers SKU: ENTFERN2 Ask Fern Bratten, and she'll tell you, "sales can be as easy as 1,2,3 and 4." In this humorous and motivational presentation Fern opens with a motivational message about sales - selling is the art of creating desire. Then, Fern explains the basic principles of sales… and in this case, it really i... More Information and Pricing Details Sales Essentials Series with Fern Bratten - Program 3: The Big Finish SKU: ENTFERN3 There is no doubt that the hardest job that a sales professional has is overcoming objections and closing the sale. In this program, uses humor, great examples, and concrete tools to close the sale. Fern opens with a motivational message about the customer - and how we should be grateful that cus... More Information and Pricing Details Succeed by Coaching SKU: JWASUC Do you want reduced costs and reduced employee turnover? Do you need improved quality and quantity of work by your staff to make your business grow? Do you desire improved employee problem-solving ability and increased likelihood that goals will be reached? Do you want enhanced employee growth? I... More Information and Pricing Details The Basics of Profitable Customer Service SKU: JWABASCS "Customer service is the single most important factor in any business. It is absolutely crucial to a company's success," says noted lecturer and trainer Jeff Blackman. Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training pro... More Information and Pricing Details Use the Telephone the Right Way SKU: JWAUSI Master today's key skills and strategies for effective telephone use. Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage t... More Information and Pricing Details What America Does Right - Series SKU: ENTAMSERIES Managing change by staying flexible may sound simple, but how many organizations can actually "turn on a dime" to meet today's shifting business demands? In Vol. 1 of What America Does Right, Bob Waterman will show you how three organizations—Sun Microsystems, Raychem and The Career Action Center... More Information and Pricing Details What America Does Right - Volume 1: Management Turned Upside Down SKU: ENTWHA1 Managing change by staying flexible may sound simple, but how many organizations can actually "turn on a dime" to meet today's shifting business demands? In Vol. 1 of What America Does Right, Bob Waterman will show you how three organizations—Sun Microsystems, Raychem and The Career Action Center... More Information and Pricing Details What America Does Right - Volume 2: Organization is Strategic SKU: ENTWHA2 In Organization Is Strategic, you will see how two top companies, Merck (the highly respected pharmaceutical company) and AES (an independent power provider), have achieved extraordinary growth through their organizational culture. Explore the shared core values that make Merck, a worldwide resea... More Information and Pricing Details

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