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1. A Manager's Library
2. Writing for Business Results
3. Communication Skills - What Everyone Needs to Know
4. Manage Your Time Better
5. The Communication Library


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50 Ways to Keep Your Customers
SKU: JWA50W

We have said it before and we will say it again: like it or not, customer service is the competitive battleground of the new millennium. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service. So, regardless of your job title...


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Basics of Business Etiquette
SKU: JWABASET

The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you and you...


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Better Meeting Management
SKU: JWABET

Put an end to unproductive meetings, for good! Are too many unproductive, wasteful meetings eating up your time? If so, then here is the better-meeting-management-training program you’ve been waiting for to put an end to unproductive meetings. This program begins by showing you the advantages and...


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Communication Skills That Build Winning Relationships
SKU: JWACOM2

This training program shows us how our daily communication skills can dramatically propel us to new levels of success. You'll get an inside-out look at the two basic categories of communication: Internal—the voice within, and Interpersonal—listening and dealing with others. Each category is explo...


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Empowering Employees
SKU: JWAEMP

Empowerment is the ability to let others assume the responsibilities, risks and rewards associated with making their own decisions. Are your employees empowered? Can they make decisions without having to ask their supervisor? Do you feel comfortable with them representing your company?



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Feedback Skills for Supervisors
SKU: JWAFEE

Cultivate your critiquing skills and make feedback a winning part of your business strategy! No feedback is good feedback. Wrong! In fact, absolutely no feedback is the worst kind of feedback of all. Even harsh feedback helps to measure progress and improvements. And good business depends on it! ...


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How to Achieve Ultimate Success
SKU: JWAULT

What is ultimate success? No one is really sure and for everyone it is surely different. Is it great wealth, good health and true happiness? Or is it some combination of each? Could it be "a win" with the next business deal or an extended vacation with our family that makes us feel successful? No...


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How to Develop Effective Communication Skills
SKU: JWAHOWCOM

Communication is one of the most important words in any business. If you can communicate, you and your business will move forward and most likely thrive. If you can't, the road to success is blocked with numerous obstacles, many of which are too difficult to cross.


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How to Hold Successful Meetings
SKU: JWAMEE

Are meetings a valuable business tool or a waste of time? When should a meeting be called and who should attend? Better yet, when should a meeting be avoided and who should not be invited? These questions and many more are answered in the 30-minute training program How To Hold Successful Meeting...


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Manage Your Time Better
SKU: JWAMANTIM

Time waits for no man, but you can catch up! Faster. Sooner. Better. More. Now. Yesterday! Can you ever get it all done? The time we spend each day not accomplishing what we want or need to accomplish can add significant stress to our business and personal lives. But since we can’t change time, w...


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Negotiating for Business Results
SKU: JWANEG

Negotiation takes place all the time. It plays a vital role in your everyday business and personal life; yet, many people view negotiation as an onerous exercise to be tolerated rather than enjoyed. By viewing the DVD training program "Negotiation for Business Results" you'll develop the skills n...


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Succeed by Coaching
SKU: JWASUC

Do you want reduced costs and reduced employee turnover? Do you need improved quality and quantity of work by your staff to make your business grow? Do you desire improved employee problem-solving ability and increased likelihood that goals will be reached? Do you want enhanced employee growth? I...


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The Basics of Profitable Customer Service
SKU: JWABASCS

"Customer service is the single most important factor in any business. It is absolutely crucial to a company's success," says noted lecturer and trainer Jeff Blackman. Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training pro...


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Use the Telephone the Right Way
SKU: JWAUSI

Master today's key skills and strategies for effective telephone use. Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage t...


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Winning Customer Loyalty Vol. 1
SKU: JWAWIN1

Volume One: Winning Customer Loyalty...Eliminate Customer Turnoffs looks at what really alienates your customers. What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complainers. But a more fruitful use of such expe...


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