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1. In Search of Excellence 2. Passion for Customers 3. The Leadership Alliance 4. Re-Imagine! 5. In Search of Excellence: Disney Segment

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Bestsellers   Re-Imagine! In Search of Excellence The Leadership Alliance Passion for Customers

Products in the "Tom Peters" category

Tom Peters

Result pages:     1 2 3   Passion for Customers SKU: ENTPFC Tom Peters goes on location to find out how Federal Express, The Limited, Worthington Industries, University National Bank & Trust and the Louisville Redbirds deliver superior customer service. Released in 1987. More Information and Pricing Details Passion for Excellence SKU: ENTPFE Drawing on the lessons of In Search of Excellence, Tom Peters describes how successful retail, travel, public service, fast food and textiles organizations have gained a competitive edge through excellence. More Information and Pricing Details Permanently Out of Control SKU: ENTPER Tom's motivational speech targets five key areas for re-creating the entrepreneurial spirit in your organization: maximize minimalist headquarters, create small business units that the customer "owns," be one with the customer, be a knowledge player, hire the anarchist. More Information and Pricing Details Re-Imagine! SKU: ENTREI Tom Peters is back with a call to arms and a passionate wake-up call for the business world, educators, and society as a whole. In Re-imagine! Business Excellence in a Disruptive Age, America’s most influential business thinker profiles seven distinct and very different companies that exem... More Information and Pricing Details Re-imagine! (The 6-tape Training Module Series) SKU: ENTREI-TM Tom Peters is back with a call to arms and a passionate wake-up call for the business world, educators, and society as a whole. In Re-imagine! Business Excellence in a Disruptive Age, America’s most influential business thinker profiles seven distinct and very different companies that exemplify P... More Information and Pricing Details Re-imagine! (The 7-tape Complete Series) SKU: ENTREI-7S Tom Peters is back with a call to arms and a passionate wake-up call for the business world, educators, and society as a whole. In Re-imagine! Business Excellence in a Disruptive Age, America’s most influential business thinker profiles seven distinct and very different companies that exemplify P... More Information and Pricing Details Recession as Opportunity: Smart Moves in Tough Times SKU: ENTREC Before a live audience, Tom urges companies to sustain their competitive advantage during recessionary times by redoubling quality efforts and promoting service excellence. Tom outlines his six specific strategies for organizational survival. More Information and Pricing Details Sell! 25 Essentials on Selling SKU: ENTSELL To put it bluntly: If you can't sell, you're dead. Yes, selling is essential—whether it's your newest consumer product or an idea to increase internal productivity. Tom Peters has a gut-level grasp and passion for the art of selling and in this video he lays out 25 tenets that will teach you how ... More Information and Pricing Details Serve! Turn Customer Service into Unforgettable Customer Experiences SKU: ENTSER Today's customers are spoiled. But if you can wow them with an unforgettable experience, you'll win unprecedented loyalty. Using simple, universal examples, Tom Peters tells you how to exceed expectations and make customers fall in love with you... More Information and Pricing Details Service with Soul SKU: ENTSERV The exciting sequel to the best-selling Passion for Customers that features interesting organizations in the vanguard of customer service: NYPRO, Herb Kelleher's Southwest Airlines, Chicago Police Department, Barchetti, Ltd., De-Mar Plumbing. More Information and Pricing Details Service with Soul (Manufacturing Version) SKU: ENTSERV-M The exciting sequel to the best-selling Passion for Customers that features interesting organizations in the vanguard of customer service. This unique video effectively explores and demonstrates excellent customer service in a Manufacturing environment. More Information and Pricing Details Service with Soul (Public Service Version) SKU: ENTSERV-PS The exciting sequel to the best-selling Passion for Customers that features interesting organizations in the vanguard of customer service. This unique video effectively explores and demonstrates excellent customer service in a Public Service environment. More Information and Pricing Details Speed is Life: Get Fast or Go Broke SKU: ENTSPE According to Tom, "Time-obsessed management may well be the primary battleground in the pursuit of global competitiveness in the next ten years." This program features Tom in a lecture setting and on location at Union Pacific Railroad, Ingersoll-Rand, Titeflex and Cable News Network. Through thes... More Information and Pricing Details Talent! How to Win the Great War for Talent SKU: ENTTAL In today's new world of work, talent is your most valuable asset. You have to be able to recognize it, recruit it, and retain it. Tom Peters is a talent fanatic and in this must-have video he presents 10 vital lessons that will turn your company into an energetic, humming, happening talent magnet. More Information and Pricing Details The Container Store: Re-imagine Customer Service and Talent (Re-imagine! Series) SKU: ENTCON Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? Now, Tom Peters will describe a company that does it all – The Container Store. More Information and Pricing Details

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