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1. Love & Profit: The Art of Caring Leadership 2. File 102: Creating World-Class Customer Service 3. The Paper Chase 4. TrainingBytes™: Increasing Emotional Intelligence 5. File 101: Building Teams for Success

Organizational Development training videos and dvds.

Organizational Development

File 102: Creating World-Class Customer Service SKU: ENT102 What does Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it? Front line employees, supervisors, mid-level and senior managers will tell you about the six core skills necessary for superior service. More Information and Pricing Details File 103: Developing 21st Century Leaders SKU: ENT103 In order to succeed, organizations need to cultivate leaders at all levels. What are the key leadership skills? What's necessary for success? Find out in Developing 21st Century Leaders. You'll hear success strategies from top performing leaders and managers at Coca-Cola, Southwest Airlines, USAA... More Information and Pricing Details Global Competence: 50 Training Activities for Succeeding in International Business SKU: HRDGC Today most executives and managers need to have an international business and cross-cultural perspective. Global Competence includes 50 training activities and self-development exercises to prepare your personnel for international assignments, and develop better understanding of cross-cultural co... More Information and Pricing Details Love & Profit: The Art of Caring Leadership SKU: STALOVE During his twenty-eight years as a business leader, James Autry learned and practiced the art of caring leadership on a day-to-day, person to person basis. In Love & Profit he shares his insights and offers an inspiring model to live by. More Information and Pricing Details Ordinary People, Extraordinary Results: True Stories of Great Leadership SKU: CRMORD Sometimes a profound improvement in organizational results stems from one grand maneuver. More frequently, however, it occurs through a series of small changes introduced by average people. Nothing illustrates this concept better than this collection of true stories which show the simple steps so... More Information and Pricing Details The Paper Chase SKU: AIMPAP Show staff how to be more organized, efficient and effective in the way they handle paperwork. More Information and Pricing Details TrainingBytes™: Increasing Emotional Intelligence SKU: VISBYT2 Increasing Emotional Intelligence is comprised of three one-hour modules or TrainingBytes™. These “bytes” are designed to increase participants’ ability to manage emotions at work, choose to be positive, and keep things in perspective. These “bytes” can be used as stand-alone training, as part of... More Information and Pricing Details What America Does Right - Volume 1: Management Turned Upside Down SKU: ENTWHA1 Managing change by staying flexible may sound simple, but how many organizations can actually "turn on a dime" to meet today's shifting business demands? In Vol. 1 of What America Does Right, Bob Waterman will show you how three organizations—Sun Microsystems, Raychem and The Career Action Center... More Information and Pricing Details What America Does Right - Volume 2: Organization is Strategic SKU: ENTWHA2 In Organization Is Strategic, you will see how two top companies, Merck (the highly respected pharmaceutical company) and AES (an independent power provider), have achieved extraordinary growth through their organizational culture. Explore the shared core values that make Merck, a worldwide resea... More Information and Pricing Details File 101: Building Teams for Success SKU: ENT101 Teams are critical in order for today's excellent organizations to succeed. No one person can do it all. A well constructed team with specific goals and guidelines is critical in today's fast paced business environment. More Information and Pricing Details