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Bestsellers

1. The Guest 2. You've Got Customers! 3. Point of Impact! 4. Debi's Way

Restaurant specific management and customer service training videos and DVDs.

Restaurant Specific

Debi's Way SKU: LEADEB Follow Debi Mazurek, manager of the Counter Offer Restaurant in Chicago, and observe her successful management style. Note her wise hiring practices, with emphasis on customer service aptitudes, the behaviors she ... More Information and Pricing Details Point of Impact! SKU: RBVPOI A front-line customer service training video. Point of Impact! This is a straight-to-the-point, front-line customer service training video. It focuses on the true point of impact for an organization: that poin... More Information and Pricing Details The Guest SKU: MPCGUE This is the best-selling customer service training video of all time, and for good reason. Its simple message has changed the way thousands of corporations view their customers...Treat your customers as you would a guest in your home. More Information and Pricing Details The Guest Leader's Guide SKU: MPCGUE-LG The Leader's Guide for the The Guest. You must own the product for this price. More Information and Pricing Details You've Got Customers! SKU: VID002 In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an overemphasis on the superficial—the greeter at the door, the forced smile, and the gratuitous "have a nice day.&quo... More Information and Pricing Details