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Bestsellers

1. SMILE! 2. Teambuilding: What Makes a Good Team Player? (Government Version) 3. An Invisible Man Meets the Mummy (Government Version) 4. Strategic Planning in Government: Not Business as Usual (Federal Version) 5. The Power of Future Conversation (Government Version)

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Customer Service Ethics Leadership Liability/Legal Safety Teams/Communication Result pages:     1 2 3   Professional Conduct in Government SKU: ACRPROG The citizens expect their government agencies to be run efficiently and professionally. In this video new employees see what it takes to be a professional staff member, and experienced employees are asked questions to see if they are still the professional they think they are. The examined topics... More Information and Pricing Details Public Official Liability: Employment Practices SKU: ACRPUB This video shows how public officials are often sued for employment practice claims, and it teaches them how to avoid being sued because of The Five Ds: Discrimination, Documentation, Drastic Action, Discipline and Discharge. More Information and Pricing Details Public Official Liability: Employment Practices - Public Schools Officials version SKU: ACRPUB-S This video shows how public officials are often sued for employment practice claims, and it teaches them how to avoid being sued because of The Five Ds: Discrimination, Documentation, Drastic Action, Discipline and Discharge. More Information and Pricing Details Public Official Liability: Zoning and Land use Issues SKU: ACRZONE This program explains Due Process, Ad judiciary Decisions, Discoverable Testimony and the need to follow an entity’s existing land-use regulations. Group home and adult business examples are used to show the consequences to public officials of “targeting” certain projects. Public officials are al... More Information and Pricing Details Shoring Safety SKU: ACRSHO Trains workers and Competent Persons on shoring installation according to Appendices C and D of OSHA’s Part 1926.65 with field demonstrations, installations and a detailed explanation of hydraulic and timber shoring systems’ design installation tables and graphs. More Information and Pricing Details SMILE! SKU: SUNSMI Reggie Wilson drives a bus. It’s a thankless job filled with stress, time pressures, and difficult customers. So, why does he love it? And why would busy people actually wait for him to serve them? Because Reggie makes them smil... More Information and Pricing Details Standards of Conduct for Municipal Employees SKU: ACRSTA In this program new employees learn that the citizens expect their cities to be run efficiently and professionally. They want good employees who are professional. And that is why municipalities have employee standards of conduct...to ensure professionalism. Through realistic scenarios, new emplo... More Information and Pricing Details The Competent Person and Soils Testing SKU: ACRCOM A detailed explanation in plain English for training a Competent Person on requirements for being a Competent Person, and easily understood, real-world methods of classifying Type A, B and C soils. This is the one video you will need for CP training. More Information and Pricing Details Traffic Control Through Work Zones SKU: ACRTRA With the emphasis on worker safety, this video shows how to safely set up traffic control for short-term jobs. Clear and simple demonstrations explain step-by-step installation of the equipment used to create the five parts of a work zone required to safely control traffic, including: More Information and Pricing Details Trenching and Excavation Safety SKU: ACRTRE An overview of trenching safety basics that explains why trenches and excavations are hazardous; how to recognize those hazards and how to control them. Viewers will learn how to quickly spot unsafe conditions and determine contractor compliance. More Information and Pricing Details Waste Water Loss Control in Government SKU: ACRWAS This program presents a thorough discussion of the five steps for an effective backup and overflow prevention program and the “reasonable care” responsibilities of local government required to prevail in any law suits. Emphasized is the importance of knowing your system in detail and how to docum... More Information and Pricing Details An Invisible Man Meets the Mummy (Government Version) SKU: CRMINV-G This entertaining film presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers internal, external or both—and there's no place to hide from them. Not even in red tape. More Information and Pricing Details Mining Group Gold (Government Version) SKU: CRMMIN_2 While much is being done to inspire contributions of the highest quality from every individual, never until now—has there been a systematic process for doing so in group settings. More Information and Pricing Details Strategic Planning in Government: Not Business as Usual (Federal Version) SKU: CRMSTR-F Why not let the Father of GPRA teach your team the fine points and benefits of strategic planning? That's just what Strategic Planning In Government, Not Business As Usual, Federal Government Version will do.CRM Learning More Information and Pricing Details Teambuilding: What Makes a Good Team Player? (Government Version) SKU: SKU9385-Gov To thrive in today's business climate, organizations depend on teams to develop new products, achieve cost reductions, improve quality, increase productivity and solve problems. This requires that teams, and the members of teams, achieve quality outcomes faster and more effectively than ever befo... More Information and Pricing Details

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