Dr. Brian L. Joiner, founder and CEO of Joiner Associates, Madison, Wisconsin, puts the Deming philosophy in perspective in the history of management. He sees Western management practice as developing in three generations: doing it yourself, directing another person, and managing by results—the l...
Dr. Joiner explains how to organize for continual improvement. He recommends the 14 Points as the action program for improvement and then gives examples of the Deming Cycle (plan, do, check, act) as the logic of ongoing improvement. Senior management must select a few improvement themes and then ...
