The Guest

The Guest is the best-selling customer service video of all time, and for good reason. Its simple message has changed the way thousands of corporations view their customers...

Treat your customers as you would a guest in your home.

No matter how large or small a business is, its success depends on the level of service it delivers to its customers. The choice is ours, do we treat them as an interruption in our day, or as a welcomed guest?

THE GUEST uses humor to change the way we see our customers and to remind us that everything we need to learn about great customer service, we already know.

Treating customers as guests is as simple as:

• Welcoming Them
• Using their Name
• Taking Care of their Needs
• Thanking Them
• Inviting Them Back