Every job has a set of performance standards. Inevitably, some employees consistently fall short, creating a performance gap that requires a face-to-face meeting.
Handled poorly, a performance improvement interview can damage relationships and undermine productivity. Even worse, it can lead to expensive, time-consuming legal reprisals from a disgruntled employee.
By emphasizing the word improve, managers can boost morale, teamwork and productivity by helping employees find ways to do their jobs better. In I'd Like A Word With You, Ethelred the Unready, Ivan the Terrible and Gillian the Silent illustrate the pitfalls of poorly conceived performance improvement interviews: failing to check facts, jumping to conclusions, and letting emotions run wild. In the 'right way' scenes that follow, they demonstrate how to prepare for the interview, how to conduct it, and how to follow up to ensure objectives are accomplished.
Learning Objectives:
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Establish the performance gap:
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Check the facts on standards.
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Document poor performance.
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Explore the reasons for the gap.
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Ask open questions; don't jump to conclusions; listen.
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Agree how to eliminate the gap: stick to facts; control emotions; set a review date.
Due to contractual restrictions, this product is available for shipment to USA addresses only.
