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Saturday, November 12 2011
 Sexual Harassment. Everyone seems to know what it is and yet the stories in the media of its occurrence seem to be unending. The latest high profile alleged perpetrator is Herman Cain, but Mr. Cain is in a long line of men and women who have had their careers jeopardized by sexual harassment charges. So why does it still occur if most people are educated on it. There are many reasons, but the most prevalent are a sense of invisibility due to power, the belief that by the perpetrator that he or she is different than others and simple ignorance. The effect of all three of these reasons can be mitigated by organization-wide sexual harassment training.
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Sunday, September 04 2011
 Recently, I went shopping for dog food and went to a local pet store in
my neighborhood. This particular store obviously does a large amount of
customer service training. They always welcome me into the store and
always ask if they can help me find something. There seems to be a
well-trained system of working with customers in the store. Sounds
great, doesn't it? A well-oiled customer service machine dedicated to
providing optimal service to the customer. However, there is a
problem mixed into this brand of service - not every customer is the
same and not every customer appreciates the same type of customer
service.
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Monday, August 22 2011
 Workplace bullying is a problem in nearly every workplace in the world. Some organizations face greater challenges with bullying than others, but it rears it's ugly head in most organizations today. Workplace bullying is essentially treating others with hostility. Bullying happens every day peer-to-peer, however bullying by managers towards their subordinates is an even greater problem. Most studies show that workplace bullies are managers nearly 75% of the time.
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Saturday, August 20 2011
 Workplace bullying has been around for generations, however only just recently has the cost of this unfortunate tradition been quantified. Some experts estimate the cost of downtime and employee turnover as a result of bullying to run into the billions. In fact, most studies show that 50% of employees have either witnessed or been a victim of bullying at work.
Workplace bullying of any type is truly unacceptable. Psychologists have compared the effects of bullying on victims as similar to post-traumatic stress disorder. The stress of bullying manifests into real physical and mental health issues. It destroys creativity by robbing some of the brightest employees of a voice in the organization. It increases employee turnover - bullied employees are three times more likely to leave a job than non-bullied employees. Lastly, it spreads like wildfire through organizations - destroying them from within. Bullying is like a virus – it spreads exponentially when it’s allowed to flourish. Bullying in the workplace prevention training is imperative in every workplace.
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Saturday, July 02 2011
 Sexual harassment videos are one of the most effective tools available to a trainer when educating employees on this sensitive topic. The visual aspect of video training makes the training more memorable and therefore the learning sticks. Sexual harassment training can be uncomfortable for both trainers and participants. Videos do the "heavy lifting" so to speak and make the training less difficult and uncomfortable. In addition, sexual harassment videos are thoroughly researched and developed. They save the trainer time and effort. Here are the most popular/best-selling programs of 2011.
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