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General Questions
Questions About Previews
Questions About Renting
Questions About Purchasing
Questions About Billing
Questions About Discounts
General Questions
What is your address?
TrainingABC, 136 Granville Street, 2nd Floor, Gahanna, OH 43230
What is your fax Number?
614-476-5206 or 888-775-3919
What is your toll free number?
888-281-8038
What other companies have used TrainingABC for their training needs?
Over 25,000 customers including 90% of the Fortune 500 have used TrainingABC since 1995.
Do you provide consulting services?
No. We only provide off-the-shelf training videos, DVDs and books.
Billing Questions
Do you accept purchase orders?
Yes.
Do you accept credit cards?
Yes. Visa, Mastercard & American Express
How long do we have to pay a purchase order?
Our invoices are net-30
Do you accept international orders?
Yes. However, there are some programs for which we do not have contractual rights to send outside of the USA. Pricing for international orders is the same, however some countries might levy duties or taxes on import. We have no control over these charges and no way to know what they are.
Questions About Previews
Could you explain your free preview?
We provide both online and DVD previews for most of our products. These programs are provided for prospective buyers for evaluation purposes. Due to the high cost of shipping and producing preview copies, we can only ship them to customers with a genuine interest in renting or purchasing the programs. The preview copy is exactly the same program that you would receive for a purchase with one minor exception: it has a scrolling or occasional legal warning about using the preview for training purposes. We will send these preview copies for no charge. We only ask that you return them when the evaluation is finished.
How are the preview copies shipped?
We ship all previews UPS ground. We are located in Ohio and UPS guarantees ground delivery in 2 days from our location to almost half of the country. Any location east of Denver will be delivered within 3 days and most locations on the west coast will be delivered in 4 days. If you would like to have your preview delivered quicker we provide 2nd day and Overnight service for the cost of shipping. All preview orders for 2nd day or Overnight should be submitted by 4:30 EST to ensure proper delivery
How long can I keep a preview?
Our suggested preview time is 2 weeks, however that time is only suggested. In the real world we know it is difficult to get everyone who needs to look at the video to do so in a timely fashion. If your time with the preview runs over 4 weeks, please give us a call to let us know. We will always extend your time period.
Where do I return my preview?
Please return your preview to: TrainingABC, 136 Granville Street, 2nd Floor,
Gahanna OH 43230
I see a video/DVD that I’m interested in but it doesn’t have a preview available, why?
Most of our selections that cost less than $400 do not have a preview option. This is not our choice. If there is no preview option the producer of the product has chosen not to make previews of the program and therefore we do not have them to send. Most of the time, this is because the expense of making previews is not justified due to the cost of the video. If the cost is over $400 and there is no preview option, this is because the product is fairly old and previews are no longer produced due to lack of interest. We continue to offer these older titles on our site for purchase because many customers have used them in the past and may need them as a replacement.
How should I return the preview tape(s)?
Use the cheapest and or the most convenient option for you or your company. UPS Ground or US Mail are completely acceptable.
Will I be charged if I return my preview late?
No.
Will I be charged if I lose or break the preview tape(s)?
No.
What penalties are there for using a preview tape for training?
If a preview tape is used for actual training purposes there are severe civil and criminal penalties involved. All it would take is one disgruntled employee to take action. All of our preview tapes have scrolling or occasional legal warning that states in no uncertain terms that it is illegal to use the tape for purposes other then evaluation for purchase.
Can I look at the Leader or Participant Guide with my preview?
We are in the process of placing PDF files of the Leader and Participant guide on our website and currently have them available for many of our products. Check below the description on the page for the particular product you are looking interested in for a link to the guide. If there is no link under the description then the guide is not available online. If this is the case, simply request one in the comments section when you order. If a paper copy is available we will send it.
How many videos/DVDs can I preview at one time?
We do not have a set limit, however we ask that you keep it within reason. If you find yourselves having a hard time narrowing it down give us a call or send us an email. We can help you pick the right titles for you and most likely save you a ton of time in the process.
I would like to preview online. Is this possible?
We currently have over 1000 full length previews online. To preview,
simply go to the products full description page and click on the video screen
with the arrow. You will be prompted to enter your login and password.
Once you have entered them, you will be sent back to the page and this time when
you click on the video screen the video will start playing. If you don't
have an account with us the process is simple and takes about 15 seconds.
We only ask for your name, company name and valid email. We need this
information to insure that the system is not being used for training purposes.
Once you have set your account up, the site will take you back to the product
and this time when you click the video screen the video will start.
I can’t get the preview clips to work on my computer
The preview clips work best on a cable, DSL or T1 connection. If you have a fast connection and the clips still aren’t working then most likely you need to download the software necessary. All of our clips are
in Flash or WMV format. Most computers play Flash without a problem but if
you still have problems you might have to talk to the dreaded IT guy.
Questions About Rentals
Could you explain how your rental time period works?
Most rentals are for 7 calendar or 5 business days, although some can be rented for 30-days. The time period is time in your hands. In other words, shipping time is never included in the rental time period. The rental starts on the day you request it to arrive and ends the day you send it back. We allow 4-5 days shipping time for the rental to be returned.
Will I be charged for a late or lost rental?
Yes. If the rental is not returned in a reasonable time period you will be charged for an extra weeks rental or for the full cost of the video/DVD if the rental charges exceed the cost of the product. If the rental is lost, you will be responsible for the full cost of the video/DVD, except if the product is lost by the shipper (ie UPS, Fedex) and you have a tracking number to prove it.
What comes with a rental?
The same support materials that some with a purchase come with a rental with one exception. If the purchase copy comes with multiple participant materials most likely a rental will come with only 1 of each of the different participant materials.
If I rent a program and then decide to buy it can I apply the rental cost towards the purchase cost.
Yes. Usually this needs to be done within 30-days of the last day of your rental time period.
What if I order a rental and there is a scheduling change at the last minute?
If you let us know right away we will reschedule the rental for another day without an additional charge.
Questions About Discounts
I noticed that you have an educational institution discount on products. How do I know if I qualify?
You must be a public or private Kindergarten through 12th grade school or an accredited college or university to qualify as an educational institution. Educational departments with companies or government institutions do not qualify for the discount.
I noticed that you have a Government Discount. How do I know if I
qualify?
You must be a Local, State or Federal Government Agency. Government
contractors do not qualify.
I noticed that you have a Non-Profit Discount. How do I know if I
qualify?
In most cases you must be a 501C3 Non-Profit organization to qualify.
Why isn't there an organizational discount for the product I want?
Unfortunately, not all video producers allow us to give organizational
discounts. If you don't see the discount drop-down menu, then no discount
is available for that product.
Questions About Purchasing
What are your purchase terms?
We take Visa, Mastercard & American Express. We also can bill to a
Purchase Order or simply bill to your attention. Our payment terms are
net-30.
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