Five Star Selling: Easy Steps to Great Retail Sales

Perfect for new employees or freshen-up seasoned veterans, this program presents a logical, five-step selling process which new hires can easily memorize and start using with customers right away.

With scenes set in a florist's shop, a hardware store, a men's clothier, a women's boutique, a shoe store, an electronics shop, and others, we follow the entire selling process from start to finish, using the following steps:

• Greet the customer
• Determine his or her needs
• Present merchandise
• Validate the selection
• Close the sale