Deming Volume #10 - How Managers and Workers Can Change

Volume #10 - How Managers and Workers Can Change
This report about Vernay Laboratories in Yellow Springs, Ohio, provides dramatic evidence of the changes experienced by people at all levels of the company over five years of implementing the Deming philosophy. Managers and workers tell how they learned about cooperation and systems thinking and their relationship to creating a more productive and enjoyable work environment. Dr. Deming explains why good intentions, computerization and other technical fixes, and copying without understanding others' methods won't improve quality.

25 Minutes