SKU: VID002
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In spite of
all the attention given to customer service, it seems to be getting
worse. What's the problem? There has been an overemphasis on the
superficial--the greeter at the door, the forced smile, and the
gratuitous "have a nice day." Certainly, a pleasant manner is
important, but all too often meaningful service is lost while
superficial friendliness masks the problem. Delivering exceptional
customer service requires action--meeting customer needs, knowing your
product or service, following through and solving problems.
You've
Got Customers! follows the trials of a young customer service
provider in his first job. There he receives an education from a most
unlikely team of teachers--a bowling team. From them, he learns six key
customer service techniques which could be used in any business,
anywhere.
By the end
of this engaging story, viewers understand that "Good service isn't
all about flowery words and pleasant smiles. It's about actions."
Package Includes: 20 minute video and Leader's Guide
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