SKU: COAWHO
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Who Cares is one of the best-selling customer service videos on the market.
"Customer service just isn’t what it used to be." That statement can’t be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before!
"Who Cares?" can play a critical role in giving your organization just such an advantage! We’ve identified and illustrated the four simple but critical cornerstones of excellent customer service:
Greet the customer
Respect the customer
Listen to the customer
Really help the customer!
Who Cares? We do! And so do you!
Program Contents: 21 minute DVD or Video, Comprehensive leader’s guide, PowerPoint Presentation on CD-ROM and Who Cares? Handbook.
Added features and benefits of DVD training include:
Informative training points and bonus material for refresher or training talks
A customizable PowerPoint® presentation
Video-enriched training organized by learning objectives that facilitates discussion
A printable Leader's Guide
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