We Need to Talk! Coaching Problem Employees In Healthcare

Production Date: 1998

There's more to coaching your health care employees than just giving a simple "pep talk." Without honing in on exactly what your health caregivers are saying, or coming to an organized agreement on how things should be handled, a "simple" coaching meeting could end up just as counterproductive as doing nothing at all. Instead, learn to coach in a way that ensures a positive influence on your employee's work performance, without upsetting them, or losing them over an issue handled incorrectly.   

For self-study and facilitated training, this unique and dramatic case study-style video presents a typical health-care environment. It dramatizes how managers in health care can prepare themselves for handling all the different issues, emotions, evasions, and diversions that come between an employee's ability to perform their daily tasks and most importantly, care for their patients. Six sensitive and detailed steps, plus the key counseling techniques presented in this health care version of We Need to Talk comprise a successful agenda for facing health-care workers who need a boost in their attitude and performance!  

Training Points:

• Plan a "performance coaching" meeting.
• Invite self-appraisal from the employee.
• Observe for employee "clues".
• Explore potential causes and focus on the issue.
• Form a planner to stay on track.
• Learn six key coaching techniques.