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Safety Videos | Safety DVDs
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Virtue in Business Stanford Executive Brief with Pamela Lopker
SKU: KANSTAVIR
From creative accounting to outright dishonesty, businesses behaving badly have headlined newspapers across the country. After years of "greed is good," integrity is once again in vogue. But, has the pendulum swung back too far? In this frank discussion, Pam Lopker questions whether recent legislation will be successful in its attempts to codify and enforce virtue from the outside. She argues that survival, rather than regulation, will drive ethical business practices—that to be successful ...
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Visionary Companies: Their Success and Characteristics Stanford Executive Brief with Jerry Porras
SKU: KANSTAVIS
Dr. Jerry Porras and his colleague Jim Collins studied the life histories of 18 visionary companies, looking for their most significant characteristics. Then they created a conceptual framework for managers seeking to build a company of enduring greatness. In this talk, Dr. Porras explains how forward-thinking companies adapt to and drive change, and details two fundamental components: an organization's core ideology and its drive for progress.
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We're All Different: Diversity in the Workplace
SKU: KANWER
Productivity is the name of the game these days, and most organizations can't afford to let that productivity get slowed by the problems that can easily develop in today’s multicultural workforce. Under pressure to get the job done better, cheaper and faster, it can be difficult for your employees to keep up. The challenge of getting along in a diverse work environment, with people of different backgrounds and cultures, can be the source of added anxiety – and the result can be a real pre...
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What do They Want? How do They Want it? - Using the Diamond Touch to Improve Your Sales and Service Strategy with Dr. Nate Booth
SKU: SEMWHAT
Most salespeople and service professionals use the spray and pray approach. They conduct business in a predictable, methodical manner with every prospect or customer, treating them all pretty much the same. The fact is, everybody has a unique way in which they like to be treated, and Dr. Nate Booth shows you how to uncover what's most important to each individual you deal with. In this basic and profound program, you'll learn the importance of discovering what people want, and exactly how the...
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What Drives Phenomenal Success? Stanford Business Brief with Colleen Barrett
SKU: KANSTAPHE
Southwest Airlines started with a simple idea, and managed to stick with it through decades of unprecedented growth. Many have tried (but failed) to emulate their success. According to Colleen Barrett, the idea is so simple, nobody quite believes it: customers return because they like the experience and they like the way they are treated.
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Why Don't We Naturally Make Good Decisions? Stanford Executive Brief with Ron Howard
SKU: KANSTANAT
Decision making cuts across all human activities. Yet we rarely study—much less apply—the fundamental thinking processes that should be undertaken before we make important decisions. Most of us can't stop our emotions from ultimately having more sway than our rational deliberation. Dr. Howard has spent much of his career studying this struggle between instinct and logic, and provides insights as well as practical suggestions for improving the quality of our decision making.
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Wikinomics: How Mass Collaboration Changes Everything Stanford Business Brief with Don Tapscott
SKU: KANSTAWIK
Using the findings of a $9-million research project, Don Tapscott describes how companies innovate using the knowledge, resources, and computing power of millions of people organizing into a massive collective force. These innovative companies are challenging our assumptions about business and competitiveness. They are doing this by leveraging networks of peers, using operational transparency to their advantage, sharing intellectual property, and thinking and acting globally.
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Winning Customer Loyalty Vol. 1
SKU: JWAWIN1
Volume One: Winning Customer Loyalty...Eliminate Customer Turnoffs looks at what really alienates your customers. What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complainers. But a more fruitful use of such experiences is to learn from what others do poorly so that we can provide the best in service to our customers.
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Winning Customer Loyalty Vol. 2
SKU: JWAWIN2
Volume Two: Winning Customer Loyalty...Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty. It takes the ambiguity out of what it means to "give your customer more" when they really don't expect it. It shows you how to set yourself apart from your competitors.
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Winning Telephone Tips
SKU: JWAWINTEL
Hundreds of millions of telephone calls are made each and every day. Yet, the most used and often abused business tool, bar none, is the telephone. Have you ever called a company and had to ask the operator to repeat the name of the company one, two or even three times because the person answering the phone did not say it clearly or said it so fast you had no chance of understanding? Have you ever been asked if you wanted to be placed on hold and before you could say, "NO" there you were, on...
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Workplace Violence for Employees: The Early Warning Signs
SKU: KANWPV-E
Workplace violence. It can happen in any size organization, in any industry. We read about it in the news often enough that it seems to be a fairly common threat. Fortunately, these tragedies are rare considering the millions of people who go to work every day without incident. And since much is now known about such attacks, the vast majority can be prevented by paying attention to the warning signs and responding with quick, decisive action.
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Workplace Violence for Managers: The Early Warning Signs
SKU: KANWPV-M
Workplace violence. It can happen in any size organization, in any industry. We read about it in the news often enough that it seems to be a fairly common threat. Fortunately, these tragedies are rare considering the millions of people who go to work every day without incident. And since much is now known about such attacks, the vast majority can be prevented by paying attention to the warning signs and responding with quick, decisive action.
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Workplace Violence: The Early Warning Signs 2-DVD Series
SKU: KANWPV-S
Workplace violence. It can happen in any size organization, in any industry. We read about it in the news often enough that it seems to be a fairly common threat. Fortunately, these tragedies are rare considering the millions of people who go to work every day without incident. And since much is now known about such attacks, the vast majority can be prevented by paying attention to the warning signs and responding with quick, decisive action. The series includes 2 DVDs - one for employees an...
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