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"It's a tough choice. Both are strong candidates ...."
Helen and Nisha have been shortlisted for the job of manager of a new customer contact centre. Who will get the job? It's up to you to decide...
What makes a good manager? What makes a good leader?
Is leadership just a fashionable name for management or are the skills of leadership distinctly different? If leadership is different, what's the best mix of management and leadership for your job? In these challenging times getting it right is even more vital.
The Leadership / Management Mix helps you gain a better appreciation of what it takes to be more successful as a manager and leader. The realistic video engages you with the issues; the supporting materials, written by experienced trainer Larry Reynolds, help you apply the ideas to your own circumstances.
Subject Areas
people management skills
leadership skills
the management / leadership mix
Key Learning Points
setting targets
reviewing progress
motivating and developing
articulating a vision
inspiring commitment
challenging the status quo
Audience
managers, team leaders and supervisors at all levels
Style
engaging realistic workplace drama
'chapter' structure with good and bad examples of management and leadership in action
detailed training notes and resources for group training
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