SKU: MPCTG2-Own
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There is no need to provide proof of your ownership or to send the original program back. We will look up your account in our database of all "The Guest" buyers. However, if there is information you would like to provide us to assist us in finding your account, please leave it in the notes at checkout.
This product is brand new. The release date is July 29th, 2008
The fortunes of any business rise and fall based on the level of service it delivers to its customers. And no matter how large or complex that business is, great service usually comes down to one employee, serving one customer, one day at a time.
In this remake of the classic program, The Guest gets an updated look and some new scenarios, but the simple message remains: Everything we really need to learn about great customer service, we already know.
We already take care of guests in our home by welcoming them, taking care of their needs, thanking them for coming, and inviting them back. A guest at work is no different. It’s simply a matter of choosing to treat customers as an honored guest, rather than an interruption in our day.
The Guest training video shows how to treat customers as guests... It's as simple as:
Welcoming Them
Using their Name
Taking Care of their Needs
Thanking Them
Inviting Them Back
Purchase Package Includes
1 The Guest 2Evideo
1 The Original Guest video
1 CD-ROM (includes the Expanded Leader's Guide, Reproducible Handouts, customizable PowerPoint Presentation)
10 The Guest Pocket Cards
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