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The aim: To ensure staff who deal with customers learn the key skills, techniques and behaviours of selling.
About the program
The best thing about dealing with a good sales person is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service.
This program is designed to equip your staff with all the skills and techniques they need to approach sales opportunities with confidence. It looks at a variety of scenarios which all sales staff can relate to, such as the department store, the DIY store, the bank, the shoe shop and many more. Using humorous, and highly memorable, right- and wrong-way scenarios, the four key stages of selling, in both retail and financial situations, are illustrated.
Suitable for all levels of staff who deal with customers, the lessons demonstrated are immediately actionable and accessible, from winning the customer’s confidence, to discovering their needs, from knowing your product, through to closing the sale.
Included in the programme is specific extra content for both retail and financial sales. These cover everything from handling complaints to dealing with difficult customers. Each small, dramatic clip allows flexibility in facilitating a training course.
The key outcomes
Perfects selling skills and techniques to guarantee customers the very best service
Increases confidence and effectiveness in all sales staff
Information: Video Arts 2007 production featuring James Fleet, Kim Wall, Mina Anwar and Beverley Hills.
Due to contractual restrictions, this product is available for shipment to USA addresses only.
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