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1. It's Your Call: Remarkable Customer C.A.R.E. On the Phone 2. Are You With Me? Common Courtesy On the Phone 3. Just A Call Away 5-Part Series Program 4. Call To Order: Converting Telephone Inquiries Into Sales 5. Service Impact! Customer Service Series

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New Products   Service Impact! Customer Service Series Service Impact! Series: Credibility Through Honesty Service Impact! Series: Cross-Cultural Communication Service Impact! Series: The Angry Customer Service Impact! Series: Levels of Learning Bestsellers   Just A Call Away 5-Part Series Program It's Your Call: Remarkable Customer C.A.R.E. On the Phone Telephone Behavior: Rules of Effective Communication Are You With Me? Common Courtesy On the Phone Phone Power: How to Make the Telephone Your Most Powerful Business Tool

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Telephone

Sort by:     SKU      Product     Price     Default     Result pages:     1 2 No ratings yet Service Impact! Series: The Angry Customer SKU: ENGSI-ANGRY A new customer service scenario, designed for today’s high-efficiency, money-saving training needs. In Part 1, service representative Carlos violates every rule of handling an upset customer, from blaming the client to refusing ownership of the issue. The customer, Warren, quickly escalates from annoyance to frustration, then from infuriation to hostility. Carlos accuses Warren of being abusive, and ends the call. In Part 2, Warren calls back and Angela takes over. Calm and professional, sh... More Information and Pricing Details No ratings yet Telephone Courtesy Pays Off II SKU: LEATEL Do your employees know how to properly answer the phone? Poor phone etiquette can irritate your customers and drive them away. This video shows you how to use the telephone cordially, efficiently, and properly, so that the impression the customer gets of your organization is upbeat and positive. More Information and Pricing Details No ratings yet Telephone Customer Service: Basic and Advanced CSR Skills SKU: KANCSR The job of CSR can be a difficult one, but when properly trained a CSR can provide your company with a valuable service and increase their own job satisfaction and morale. Set in a real-world call center, this telephone training video teaches the skills necessary for smooth, professional customer service over the phone. It shows the right way to make a good impression on customers, and how to handle all calls successfully. More Information and Pricing Details No ratings yet Telephone Skills at Work SKU: JWATEL This is a complete facilitation package. A three hour course pre-designed to make it easy on you. Regardless of new technology the telephone is still the most used business tool in today's workplace. It is also the most abused! More Information and Pricing Details No ratings yet The End of the Line SKU: LEAEND Angry customers can make or break your business! Customers, especially angry ones, can make or break your business! If they are not treated with care, they can hang up and take their business elsewhere—or worse yet, advise others to do the same. If an employee becomes defensive while dealing with an angry customer, the situation could become a major problem. Avoid potentially damaging confrontations on your service lines! This dramatic video shows employees how to deal with angry custome... More Information and Pricing Details No ratings yet Turn em on...Turn em Loose SKU: STATUR Are you looking to bring more energy, passion, and teamwork into your organization? Turn ’Em On, Turn ’Em Loose! explores how to create a culture that results in turned-on, energized team members and phenomenal growth. More Information and Pricing Details No ratings yet Use the Telephone the Right Way SKU: JWAUSI Master today's key skills and strategies for effective telephone use. Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. In this training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's... More Information and Pricing Details

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