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1. It's Your Call: Remarkable Customer C.A.R.E. On the Phone 2. Are You With Me? Common Courtesy On the Phone 3. Just A Call Away 5-Part Series Program 4. Call To Order: Converting Telephone Inquiries Into Sales 5. Service Impact!™ Customer Service Series

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New Products   Service Impact!™ Customer Service Series Service Impact!™ Series: Credibility Through Honesty Service Impact!™ Series: Cross-Cultural Communication Service Impact!™ Series: The Angry Customer Service Impact!™ Series: Levels of Learning Bestsellers   Just A Call Away 5-Part Series Program It's Your Call: Remarkable Customer C.A.R.E. On the Phone Telephone Behavior: Rules of Effective Communication Are You With Me? Common Courtesy On the Phone Phone Power: How to Make the Telephone Your Most Powerful Business Tool

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Sort by:     SKU     Product     Price      Default     Result pages:   1 2   Are You With Me? Common Courtesy On the Phone SKU: STAARE Good telephone manners come from doing everything you can to make a personal connection with whomever is on the other end of the line. The fact is, if you just take the time on the phone to make the kind of connection you naturally try to make w... More Information and Pricing Details Call To Order: Converting Telephone Inquiries Into Sales SKU: AIMCALL Using proper telephone behavior, up-selling and thereby increasing profits are the themes of Call To Order: Converting Telephone Inquiries Into Sales. This video humorously illustrates effective inbound telephone selling, whatever your product. And, since everyone can come into contact with a cus... More Information and Pricing Details Service Impact!™ Customer Service Series SKU: ENGSI-SERIES Service Impact!™ is a new series of training videos created by Service Strategies Corp., one of the top training, certification and consulting companies. You’ll benefit from Service Strategies’ decades of hands-on experience and expertise. Featuring engaging, lifelike scenarios and TV-quality pro... More Information and Pricing Details Service Impact!™ Series: Credibility Through Honesty SKU: ENGSI-CRED A new customer service scenario, designed for today’s high-efficiency, money-saving training needs. In Part 1, an overwhelmed service representative, Terry, receives a call from a frustrated customer, Justine. When Terry realizes he forgot about Justine’s case, he tries to end the call before his... More Information and Pricing Details Service Impact!™ Series: Cross-Cultural Communication SKU: ENGSI-CROSS A new customer service scenario, designed for today’s high-efficiency, money-saving training needs. In Part 1, service representative Valerie receives a call from Lois, a customer from another culture. Valerie speaks quickly and uses slang, frustrating Lois. Valerie is impatient with Lois’ accent... More Information and Pricing Details Service Impact!™ Series: Dimensions of Service SKU: ENGSI-DIM A new customer service scenario, designed for today’s high-efficiency, money-saving training needs. In Dimensions of Service, you’ll discover the secrets of improving customer satisfaction by seeing all facets of the client experience. Larry is a manager facing declining customer satisfaction. He... More Information and Pricing Details Service Impact!™ Series: Levels of Learning SKU: ENGSI-LEVEL A new customer service scenario, designed for today’s high-efficiency, money-saving training needs. In part 1, Carlos is an experienced rep – he knows the product backwards and forwards, and assumes everyone else does too. That’s his fatal flaw: he’s an unconscious competent: highly skilled, but ... More Information and Pricing Details Service Impact!™ Series: The Angry Customer SKU: ENGSI-ANGRY A new customer service scenario, designed for today’s high-efficiency, money-saving training needs. In Part 1, service representative Carlos violates every rule of handling an upset customer, from blaming the client to refusing ownership of the issue. The customer, Warren, quickly escalates from ... More Information and Pricing Details Telephone Customer Service: Basic and Advanced CSR Skills SKU: KANCSR The job of CSR can be a difficult one, but when properly trained a CSR can provide your company with a valuable service and increase their own job satisfaction and morale. Set in a real-world call center, this telephone training video teaches the skills necessary for smooth, professional customer... More Information and Pricing Details Use the Telephone the Right Way SKU: JWAUSI Master today's key skills and strategies for effective telephone use. Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage t... More Information and Pricing Details It's Your Call: Remarkable Customer C.A.R.E. On the Phone SKU: STAITS When you think of the times when you have had great experiences as a customer, you automatically think of the people who made those experiences happen for you. We instantly know when we encounter a remarkable customer service professional, so wh... More Information and Pricing Details Just A Call Away 5-Part Series Program SKU: CRMJUST Get more out of each call by using the proven strategies and techniques in these five action-packed videos. Each tells a story that reveals the best steps possible to ensure that your people handle every call with excellent customer service skills and a caring attitude. More Information and Pricing Details Just A Call Away Series: Attitude is Everything SKU: CRMJUST-AIE Picking up on Jackson's plight to get to the birth of his first child, we understand the complete frustration when he narrowly misses the plane and the airline does not have another flight that afternoon. A dejected Jackson calls another airline to see if they can help.CRM L... More Information and Pricing Details Just A Call Away Series: Customers With A Difference SKU: CRMJUST-CWAD Encourage your customer service agents to take up the challenge and stretch their comfort zone when dealing with customers who may have a different culture or even first language.CRM Learning More Information and Pricing Details Just A Call Away Series: It's Your Call SKU: CRMJUST-IYC Lena is a telephone customer service agent in a busy entertainment booking company. She is under constant pressure to increase call rates and maintain customer service standards. To add to her frustration she encounters a delightful old man named George who is completely inexperienced in using th... More Information and Pricing Details

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