| Result pages: |
1
|
2 |
 |
No ratings yet
|
Are You With Me? Common Courtesy On the Phone
SKU: STAARE
Good telephone manners come from doing everything you can to make a personal connection with whomever is on the other end of the line. The fact is, if you just take the time on the phone to make the kind of connection you naturally try to make when you're face to face with others, all the basic do's and don'ts of common telephone courtesy will naturally follow. All you have to remember is this: Think of everything you do on the phone in terms of what you naturally do when you meet and visit o...
|
No ratings yet
|
Call To Order: Converting Telephone Inquiries Into Sales
SKU: AIMCALL
Using proper telephone behavior, up-selling and thereby increasing profits are the themes of Call To Order: Converting Telephone Inquiries Into Sales. This video humorously illustrates effective inbound telephone selling, whatever your product. And, since everyone can come into contact with a customer on the phone, the program's message is universal.
|
No ratings yet
|
It's Your Call: Remarkable Customer C.A.R.E. On the Phone
SKU: STAITS
When you
think of the times when you have had great experiences as a customer,
you automatically think of the people who made those experiences happen
for you. We instantly know when we encounter a remarkable customer
service professional, so why is it that some customer service pros just
stand out? The simple answer is that a great customer service
professional makes a choice: Every day, with every customer, on every
...
|
No ratings yet
|
Just A Call Away 5-Part Series Program
SKU: CRMJUST
Get more out of each call by using the proven strategies and techniques in these five action-packed videos. Each tells a story that reveals the best steps possible to ensure that your people handle every call with excellent customer service skills and a caring attitude.
|
No ratings yet
|
Just A Call Away Series: Attitude is Everything
SKU: CRMJUST-AIE
Picking up on Jackson's plight to get to the birth of his first child, we understand the complete frustration when he narrowly misses the plane and the airline does not have another flight that afternoon. A dejected Jackson calls another airline to see if they can help.CRM Learning
|
No ratings yet
|
Just A Call Away Series: Customers With A Difference
SKU: CRMJUST-CWAD
Encourage your customer service agents to take up the challenge and stretch their comfort zone when dealing with customers who may have a different culture or even first language.CRM Learning
|
No ratings yet
|
Just A Call Away Series: It's Your Call
SKU: CRMJUST-IYC
Lena is a telephone customer service agent in a busy entertainment booking company. She is under constant pressure to increase call rates and maintain customer service standards. To add to her frustration she encounters a delightful old man named George who is completely inexperienced in using their service and isn't really sure what he wants. Our story follows Lena as she learns valuable techniques for maintaining ownership of the call while staying friendly, interested and providing excelle...
|
No ratings yet
|
Just A Call Away Series: The Outbound Call
SKU: CRMJUST-TOC
Isaac Jones works in an insurance company call center. His job is to make appointments for sales representatives to visit potential customers. His first call of the day is a disaster. Nine-year-old Danielle who has him believing the loss of her guinea pig was really the theft of a million dollar racehorse, strings him along. However, once Isaac grasps some simple techniques for the outgoing call, he and Danielle become firm friends and sales progress is made.CRM Learning...
|
No ratings yet
|
Just A Call Away Series: The Really Angry Customer
SKU: CRMJUST-TRAC
Customers become angry when they have unmet expectations and the situation is not handled well. Learn how to calm the customer and get the information needed to deal effectively with the issues.CRM Learning
|
No ratings yet
|
Selling on the Phone
SKU: LEASEL
These winning telephone skills will soon become second nature to your sales staff. Increased sales! That's what you'll have with improved telephone presentations.
|
No ratings yet
|
Service Impact! Customer Service Series
SKU: ENGSI-SERIES
Service Impact!™ is a new series of training videos created by Service Strategies Corp., one of the top training, certification and consulting companies. You’ll benefit from Service Strategies’ decades of hands-on experience and expertise. Featuring engaging, lifelike scenarios and TV-quality production, training will be enjoyable – and highly effective. The Service Impact!™ series is highly versatile, designed to be used for meeting openers, training, and more! And with a feature-p...
|
No ratings yet
|
Service Impact! Series: Credibility Through Honesty
SKU: ENGSI-CRED
A new customer service scenario, designed for today’s high-efficiency, money-saving training needs. In Part 1, an overwhelmed service representative, Terry, receives a call from a frustrated customer, Justine. When Terry realizes he forgot about Justine’s case, he tries to end the call before his manager finds out. He refuses to admit his mistake, then lies. When caught by Justine, he blames his company and reveals sensitive inside information. When Justine asks to speak with his manager,...
|
No ratings yet
|
Service Impact! Series: Cross-Cultural Communication
SKU: ENGSI-CROSS
A new customer service scenario, designed for today’s high-efficiency, money-saving training needs. In Part 1, service representative Valerie receives a call from Lois, a customer from another culture. Valerie speaks quickly and uses slang, frustrating Lois. Valerie is impatient with Lois’ accent and English, and belittles her, despite the fact that Lois has taken the time to learn Valerie’s language. Valerie insults Lois, and loses a customer. In Part 2, Valerie approaches the same sit...
|
No ratings yet
|
Service Impact! Series: Dimensions of Service
SKU: ENGSI-DIM
A new customer service scenario, designed for today’s high-efficiency, money-saving training needs. In Dimensions of Service, you’ll discover the secrets of improving customer satisfaction by seeing all facets of the client experience. Larry is a manager facing declining customer satisfaction. He launches a new initiative to speed up response time – but satisfaction actually goes down. We see this happen when a customer, Justine, doesn’t receive a call back as promised, and is frustra...
|
No ratings yet
|
Service Impact! Series: Levels of Learning
SKU: ENGSI-LEVEL
A new customer service scenario, designed for today’s high-efficiency, money-saving training needs. In part 1, Carlos is an experienced rep – he knows the product backwards and forwards, and assumes everyone else does too. That’s his fatal flaw: he’s an unconscious competent: highly skilled, but doesn’t realize it. His customer Justine, in contrast, is a conscious incompetent: she doesn’t know the product – filling her with anxiety. So when Justine calls Carlos, he’s frustrate...
|
|
|
Product
