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Safety Videos | Safety DVDs
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Telephone Skills Training Videos & DVDs.
| Telephone Skills |
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Connecting with Customers Over the Phone
SKU: KANITS
Join Emmy winner Ross Shafer as he takes a break from Hollywood to put a fun face on the skills that matter when answering a business call. Watch as Mike, a warehouse worker, handles the company telephones during what should be a quiet lunch hour. But before Mike can get the hang of it, he stumbles through a series of funny—and all too realistic—mistakes, proving that great telephone customer service takes real skill. Once he understands it's harder than it seems, Mike gets down to busin...
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Telephone Courtesy Pays
SKU: KANTELPAY
Your employees can be great on the telephone. Help your employees develop telephone proficiency by showing this comprehensive telephone customer service video. Viewers learn how to handle multiple calls without getting rattled by applying specific rules for busy inbound lines. They also learn guidelines for transferring calls within your organization, maintaining the same level of courtesy with other employees that they show to outsiders.
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Telephone Courtesy: You Are the Company
SKU: KANTELEC
Teach everyone in your company great customer service skills. This telephone customer service video will assure that everyone who picks up the phone in your office or business knows how to demonstrate good telephone courtesy and understands how important the telephone image you project can be to your business.
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Telephone Customer Service: Basic and Advanced CSR Skills
SKU: KANCSR
The job of CSR can be a difficult one, but when properly trained a CSR can provide your company with a valuable service and increase their own job satisfaction and morale. Set in a real-world call center, this telephone training video teaches the skills necessary for smooth, professional customer service over the phone. It shows the right way to make a good impression on customers, and how to handle all calls successfully.
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Telephone Skills at Work
SKU: JWATEL
This is a complete facilitation package. A three hour course pre-designed to make it easy on you.
Regardless of new technology the telephone is still the most used business tool in today's workplace. It is also the most abused!
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Use the Telephone the Right Way
SKU: JWAUSI
Master today's key skills and strategies for effective telephone use. Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. In this training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's...
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