SKU: LIGTAK
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Synopsis: This program utilises dramatisations to illustrate how sales associates can help prevent shoplifting.
Loaded with examples of how and when shoplifters will try to steal, this program takes a step-by-step approach to examine how sales associates can deter theft by simply staying alert and keeping their eyes on their customers. High theft areas-clothing, shoes, jewellery, CD shops - are pinpointed.
Key Training Points:
LEARNING POINTS - Sales associates will learn how to:
1. OBSERVE DETAILS as customers enter the store
2. Read a customer's BODY LANGUAGE
3. Keep ATTENTION on their CUSTOMERS
4. DETER shoplifting BY providing GOOD CUSTOMER SERVICE
Program Contents: 18 minute video (VHS or DVD) and a Training Leader’s Guide
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