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Get help with managing quality in your workplace. Workforce values and expectations have changed, and so has the supervisor's role. Supervisors are expected to build employee commitment and involvement, while continuing to fulfill traditional responsibilities of scheduling work, enforcing rules, and monitoring progress. Use this quality management video to build supervisory skills that maintain discipline and command respect, without creating resentment.
Learn how to:
Praise, criticize, and discipline constructively.
Increase employee involvement and build employee commitment.
Reduce frustrating miscommunications.
Gain employee respect and loyalty.
Not everyone is a natural manager. And old autocratic management styles no longer cut it in most work environments. This quality management video will help all your managers recognize their strengths and weaknesses, and will provide a benchmark for their improvement.
Instructor's Manual: ($17.95) 44 pages packed with everything an instructor would need to hold a professional training session, including a 27-part agenda, discussion questions, assignments, exercises… everything. This manual is an add-on and does not come with the purchase of the DVD.
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