Service Pro: Service Leadership

Your leaders should attend this program just before or after they have participated in The Service Pro: Better, Faster and Different training program. It presents proven strategies and techniques to motivate employees and lead an organization that is truly focused on customers and providing outstanding customer service.

Leaders will learn how to:

* Define reality with customer information, listening strategies and measurement
* Align the system and remove barriers to service success
* Level the playing field with performance boundaries, accountability and recognition

The Service Pro: Service Leadership package includes:

* Facilitator’s Guide which contains step-by-step instructions for a 1-day training program
* PowerPoint® presentation
* Video
* 5 Leader Workbooks
* 5 copies of The Service Pro book