SMILE!

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customer service video

Reggie Wilson drives a bus. It’s a thankless job filled with stress, time pressures, and difficult customers. So, why does he love it? And why would busy people actually wait for him to serve them? Because Reggie makes them smile! Join Reggie on the #27 and watch as he transforms a dreary bus ride into an experience his customers look forward to. It’s a ride you'll never forget! SMILE! breaks new ground with its inside-out model. As Reggie says, "There are days I don't feel like smiling or putting up the smile sign, but I have to make a choice about where I want to be with my attitude." Living inside-out is about making choices. Your people will learn how a positive attitude can be the primary factor in every customer service interaction--for the sake of the customer AND, most importantly, for their own quality of life.

This customer service video is right on target and gets to the heart of what customer service is all about--attitude and caring about people. It is an excellent tool to launch a discussion about both customer service and attitude." Daphne Wright Director, Training and Education Medical Center in Georgia.

Who will benefit from SMILE!? People and organizations who want to deliver great customer service--and have a great time doing it. It's a whole new way of looking at the customer service relationship. Happy customers AND fulfilled customer service providers? A smile makes a big difference. Experience it!

Package includes: 12 Minute Video, 24 page facilitator's Guide, Reproducible participants sheets, 10 Smile! buttons