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Bestsellers   Retail Learning Library Actions & Attitudes: Providing Extraordinary Customer Service Five Star Selling: Easy Steps to Great Retail Sales Building Your Team: Recruiting, Interviewing & Hiring Leadership Through Communication Staff Recommendations   The S.T.O.P. Shop: Shrinkage Training and Orientation Program So HELP Me - Employee Edition Take a Good Look Take It or Leave It - Stop Employee Theft

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Sort by:     SKU      Product     Price     Default     Result pages:     1 2 No ratings yet So HELP Me - Supervisor Edition SKU: VIDSOS How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don’t often look at how much a supervisor’s behavior influences the service a customer ultimately receives. More Information and Pricing Details No ratings yet So HELP Me Series SKU: VIDSOH What do customers value most in customer service? Solving their problems. Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don’t get their problems solved will leave and not return. More Information and Pricing Details No ratings yet Take a Good Look SKU: LIGTAK Loaded with examples of how and when shoplifters will try to steal, this program takes a step-by-step approach to examine how sales associates can deter theft by simply staying alert and keeping their eyes on their customers. High theft areas-clothing, shoes, jewellery, CD shops - are pinpointed More Information and Pricing Details No ratings yet Take It or Leave It - Stop Employee Theft SKU: LIGTAK2 Your choices will make or break you. The choices you make today will affect your future job opportunities and earning potential, as well as your personal goals. This program demonstrates how stealing from an employer can impact your life. Learn from the experience of two people, each of who make a choice, and see how that choice affects them. 17 minutes More Information and Pricing Details No ratings yet Taking C.A.R.E. of Business SKU: STATAK This customer service video uses comparison vignettes to demonstrate the difference between average and exceptional customer service. The settings of these examples include a bank, heath care facility, airport, hotel, department store, jewelry store, food service, and more. Taking Care of Business will motivate your employees to choose to deliver remarkable customer service. Great customer service professionals make a choice: every day with every customer they choose to do all they c... More Information and Pricing Details No ratings yet The Courage to Coach - Retail Version SKU: VISCOUR The Courage to Coach outlines a specific five-step process for coaching that will work in any employee performance situation. It begins with a critical first step—call it like you see it. You will also learn how to reach an agreement on the problem, develop an action plan for correcting the problem and follow up with the employee.   More Information and Pricing Details No ratings yet The S.T.O.P. Shop: Shrinkage Training and Orientation Program SKU: MPISTO The program presents simple loss prevention techniques which should become a part of every employee's routine. Specifically, the viewer will learn exactly what is expected of them in preventing losses. Topics include dealing with short change artists, spotting shoplifters, combating theft through positive customer service, and many more. More Information and Pricing Details No ratings yet Three Cornerstones of Customer Service and Selling SKU: KAN3COR How do you change your customer experience from just average to exceptional? Follow John Walker as he takes you through the three cornerstones of customer service and selling. This service training video shows you how to leverage your good customer service to achieve the best possible outcome: customers get more of what they want while your sales go up and your business improves. Our story follows John as he visits a series of retail establishments and addresses key learning points. More Information and Pricing Details No ratings yet Welcome to the Team SKU: MPIWEL Welcome to the team is a new hire orientation program for retail. It covers the topics of job responsibilities, basic loss prevention, safety and appearance and dress code. More Information and Pricing Details No ratings yet Zero Tolerance: Harassment and Discrimination in Retail SKU: MPIZER This program is presented from an awareness point of view. Role plays are not presented in this program. Rather, we look at the positive actions which all employees should take in creating a productive and safe work environment. More Information and Pricing Details

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