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Bestsellers   Retail Learning Library Actions & Attitudes: Providing Extraordinary Customer Service Five Star Selling: Easy Steps to Great Retail Sales Building Your Team: Recruiting, Interviewing & Hiring Leadership Through Communication Staff Recommendations   The S.T.O.P. Shop: Shrinkage Training and Orientation Program So HELP Me - Employee Edition Take a Good Look Take It or Leave It - Stop Employee Theft

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Sort by:     SKU     Product     Price      Default     Result pages:   1 2   Actions & Attitudes: Providing Extraordinary Customer Service SKU: MPIACT Actions and Attitudes provides participants with an insight into seeing their own actions and attitudes from the customer’s point of view. After all, a seemingly innocent phone call can mean an excruciatingly long wait for a customer. There is no sale without service. The higher level of service... More Information and Pricing Details Building Your Team: Recruiting, Interviewing & Hiring SKU: MPIBUI This DVD covers the three main components in building your team: recruiting, interviewing and hiring. There are simple techniques you can use anywhere to meet new recruits and get them interested in joining your team. The participant will learn specifically what to say during an initial meeting,... More Information and Pricing Details In This Together SKU: MPCITT Seven front line employees from a variety of businesses speak directly to their peers as they lay out the issues of respect and harassment head on. No heavy corporate message, rather an insightful look at real situations that will lead employees to make better choices. More Information and Pricing Details It’s Up to You: Stopping Sexual Harassment SKU: ATSITS With recent legal changes, and the ever-increasing need to confront sexual harassment issues in the workplace, the challenges to comprehensive training have grown. The answer is It’s Up to You: Stopping Sexual Harassment, a complete and updated tool for managers and employees alike. More Information and Pricing Details It’s Up to You: Stopping Sexual Harassment for Employees SKU: ATSITS-E With recent legal changes, and the ever-increasing need to confront sexual harassment issues in the workplace, the challenges to extensive training have grown. The answer is It’s Up to You: Stopping Sexual Harassment, a comprehensive and updated tool for managers and employees alike. This series... More Information and Pricing Details It’s Up to You: Stopping Sexual Harassment for Managers SKU: ATSITS-M With recent legal changes, and the ever-increasing need to confront sexual harassment issues in the workplace, the challenges to extensive training have grown. The answer is It’s Up to You: Stopping Sexual Harassment, a comprehensive and updated tool for managers and employees alike. This series... More Information and Pricing Details No Complaints SKU: AIMNOC No Complaints? tackles the link between customer satisfaction and quality, and provides viewers with five steps to solving the customer's problem. More Information and Pricing Details Retail, Marketing, and Sales SKU: BVl39260 People who love dealing with other people—and connecting them with stuff they want, in the process—are a natural for a rewarding career in retail, marketing, or sales. This program spends some quality face time with a retail sales manager, a merchandise manager, and a distribution manager…a marke... More Information and Pricing Details Service Pro SKU: HRDSER This front-line employee training program presents a framework for improving service quality where it counts – at the point of contact with the customer. It teaches employees key concepts that win customers and drive loyalty. More Information and Pricing Details Service Pro: Service Leadership SKU: HRDSERL Your leaders should attend this program just before or after they have participated in The Service Pro: Better, Faster and Different training program. It presents proven strategies and techniques to motivate employees and lead an organization that is truly focused on customers and providing outst... More Information and Pricing Details So HELP Me - Employee Edition SKU: VIDSOE What do customers value most in customer service? Solving their problems. Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don’t get their problems solved will leave and not return. More Information and Pricing Details So HELP Me - Supervisor Edition SKU: VIDSOS How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don’t often look at how much a supervisor’s behavior influences the service a customer ultimately receives. More Information and Pricing Details So HELP Me Series SKU: VIDSOH What do customers value most in customer service? Solving their problems. Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don’t get their problems solved will leave and not return. More Information and Pricing Details Take a Good Look SKU: LIGTAK Loaded with examples of how and when shoplifters will try to steal, this program takes a step-by-step approach to examine how sales associates can deter theft by simply staying alert and keeping their eyes on their customers. High theft areas-clothing, shoes, jewellery, CD shops - are pinpointed More Information and Pricing Details Take It or Leave It - Stop Employee Theft SKU: LIGTAK2 Your choices will make or break you. The choices you make today will affect your future job opportunities and earning potential, as well as your personal goals. This program demonstrates how stealing from an employer can impact your life. Learn from the experience of two people, each of who make ... More Information and Pricing Details

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