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1. It's Up to You: Stopping Sexual Harassment 2. In This Together 3. So HELP Me - Employee Edition 4. It's Up to You: Stopping Sexual Harassment for Employees 5. Taking C.A.R.E. of Business

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Bestsellers   Retail Learning Library Actions & Attitudes: Providing Extraordinary Customer Service Five Star Selling: Easy Steps to Great Retail Sales Building Your Team: Recruiting, Interviewing & Hiring Leadership Through Communication Staff Recommendations   The S.T.O.P. Shop: Shrinkage Training and Orientation Program So HELP Me - Employee Edition Take a Good Look Take It or Leave It - Stop Employee Theft

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Sort by:     SKU      Product     Price     Default     Result pages:   1 2   No ratings yet Actions & Attitudes: Providing Extraordinary Customer Service SKU: MPIACT This customer service video provides participants with an insight into seeing their own actions and attitudes from the customer’s point of view. After all, a seemingly innocent phone call can mean an excruciatingly long wait for a customer. There is no sale without service. The higher level of service, the more likely you will gain a customer for life. Sometimes that may even mean making a smaller sale the first time, in order to help the customer gain trust in you and your company. More Information and Pricing Details No ratings yet Building Your Team: Recruiting, Interviewing & Hiring SKU: MPIBUI This DVD covers the three main components in building your team: recruiting, interviewing and hiring. There are simple techniques you can use anywhere to meet new recruits and get them interested in joining your team. The participant will learn specifically what to say during an initial meeting, how to follow up with the prospective recruit, and how to make the transition from casual conversation to a formal interview. Then, as we move to the interview, the participant will learn the best w... More Information and Pricing Details Five Star Selling: Easy Steps to Great Retail Sales SKU: MPIFIV Perfect for new employees, this program presents a logical, five-step selling process which new hires can easily memorize and start using with customers right away. With scenes set in a florist's shop, a hardware store, a men's clothier, a women's boutique, a shoe store, an electronics shop, and others, we follow the entire selling process from start to finish. More Information and Pricing Details No ratings yet In This Together SKU: MPCITT Seven front line employees from a variety of businesses speak directly to their peers as they lay out the issues of respect and harassment head on. No heavy corporate message, rather an insightful look at real situations that will lead employees to make better choices. More Information and Pricing Details No ratings yet It's Up to You: Stopping Sexual Harassment SKU: ATSITS With recent legal changes, and the ever-increasing need to confront sexual harassment issues in the workplace, the challenges to comprehensive training have grown. The answer is It’s Up to You: Stopping Sexual Harassment, a complete and updated tool for managers and employees alike. More Information and Pricing Details It's Up to You: Stopping Sexual Harassment for Employees SKU: ATSITS-E With recent legal changes, and the ever-increasing need to confront sexual harassment issues in the workplace, the challenges to extensive training have grown. The answer is It’s Up to You: Stopping Sexual Harassment, a comprehensive and updated tool for managers and employees alike. This series uses real-world situations and a knowledgeable host to help your organization understand and stop sexual harassment behavior. Settings include office, healthcare, manufacturing, retail, education, ... More Information and Pricing Details No ratings yet It's Up to You: Stopping Sexual Harassment for Managers SKU: ATSITS-M With recent legal changes, and the ever-increasing need to confront sexual harassment issues in the workplace, the challenges to extensive training have grown. The answer is It’s Up to You: Stopping Sexual Harassment, a comprehensive and updated tool for managers and employees alike. This series uses real-world situations and a knowledgeable host to help your organization understand and stop sexual harassment behavior. Settings include office, healthcare, manufacturing, retail, education, ... More Information and Pricing Details No ratings yet Leadership Through Communication SKU: MPILEA Leadership is a skill which must be developed and practiced. This program focuses on building new leaders for all divisions and at all levels of your retail organization. With an emphasis on communication skills, we learn some of the specific tools managers may use to improve individual and team performance. More Information and Pricing Details No ratings yet No Complaints SKU: AIMNOC No Complaints? tackles the link between customer satisfaction and quality, and provides viewers with five steps to solving the customer's problem. More Information and Pricing Details Retail Learning Library SKU: MPIRLL The Retail Learning Library is a 7 Video or DVD Series that covers orientation, selling skills, customer service, recruiting, interviewing, hiring, leadership through communication, loss prevention, harassment and discrimination. More Information and Pricing Details No ratings yet Retail, Marketing, and Sales SKU: BVl39260 People who love dealing with other people—and connecting them with stuff they want, in the process—are a natural for a rewarding career in retail, marketing, or sales. This program spends some quality face time with a retail sales manager, a merchandise manager, and a distribution manager…a marketing manager, a promotions manager, and a public relations specialist…and an advertising sales agent, a real estate agent, and an e-commerce specialist. Correlates to all applicable National a... More Information and Pricing Details No ratings yet Service Pro SKU: HRDSER This front-line employee training program presents a framework for improving service quality where it counts – at the point of contact with the customer. It teaches employees key concepts that win customers and drive loyalty. More Information and Pricing Details No ratings yet Service Pro: Service Leadership SKU: HRDSERL Your leaders should attend this program just before or after they have participated in The Service Pro: Better, Faster and Different training program. It presents proven strategies and techniques to motivate employees and lead an organization that is truly focused on customers and providing outstanding customer service. More Information and Pricing Details No ratings yet Sexual Harassment: Is It or Isn't It? (For Retail) SKU: LEAISIT-R Working in close quarters and physical contact with customers and coworkers may be a required part of the job in a retail environment. The eight dramatic vignettes in this video depict a variety of retail settings designed to help your employees understand the negative effects of sexual harassment and accusations of sexual harassment in your retail workplace. More Information and Pricing Details So HELP Me - Employee Edition SKU: VIDSOE What do customers value most in customer service? Solving their problems. Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don’t get their problems solved will leave and not return. More Information and Pricing Details

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