SKU: MPIRLL
The Retail Learning Library is a 7 Video or DVD Series that covers orientation, selling skills, customer service, recruiting, interviewing, hiring, leadership through communication, loss prevention, harassment and discrimination.
Programs: (click on the titles for more information or to view an online
preview)
Actions and Attitudes
Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service techniques by examining many vignettes focusing on five specific "Actions and Attitudes."
Building Your Team
Great teams don't just happen - they are carefully crafted over time. This program presents the simple techniques you can use anywhere to meet new recruits and get them interested in joining your team. The participant will learn specifically what to say during an initial meeting, how to follow up with the prospective recruit, and how to make the transition from casual conversation to a formal interview.
Five Star Selling
Perfect for new employees, this program presents a logical, five-step selling process which new hires can easily memorize and start using with customers right away.
Leadership Through Communication
Leadership is a skill which must be developed and practiced. This program focuses on building new leaders for all divisions and at all levels of your retail organization. With an emphasis on communication skills, we learn some of the specific tools managers may use to improve individual and team performance.
The S.T.O.P. Shop
The program presents simple loss prevention techniques which should become a part of every employee's routine. Specifically, the viewer will learn exactly what is expected of them in preventing losses. Topics include dealing with short change artists, spotting shoplifters, combating theft through positive customer service, and many more.
Welcome to the Team
This program discusses the basics of retail employment. Topics presented include: Job responsibilities, Basic loss prevention, Appearance and dress code and Safety
Zero Tolerance: Harassment and Discrimination Awareness
Meeting Opener
This program covers definitions, inappropriate behaviors, What to do if you observe a problem, What to do if you feel harassed.
Series Includes: 7 DVD's and 2 Participant Guides.
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