Categories

Accountability Activities and Assessments ADA Compliance Ben Zander Books Brian Tracy Bob Farrell Bullying at Work Change Coaching Colleges Communication Conflict Resolution Customer Service Deming Library Dewitt Jones Diversity Emotional Intelligence Employee Assistance Employee Development Employee Retention Ergonomics Ethics Finance/Accounting Generational Issues Government Specific Green Workplace Harassment Healthcare Specific Hotel Specific Innovation Insider Trading International Business Interviewing & Hiring James Autry Jane Elliott Joel Barker John Cleese Ken Blanchard Labor Relations Law Enforcement Leadership Legal Issues Lou Holtz Management Manufacturing and Industrial Marketing Meetings Meeting Openers Mentoring Motivation Negotiation Nursing Online Training Organizational Development Performance Appraisal Personal Development Peter Senge Quality Respect Restaurant Specific Retail Safety Sales Security Seminars on DVD Sexual Harassment Social Service Spanish Stanford Briefs Stephen Covey Stress Substance Abuse Teacher Education Teams Telephone Theft Prevention Time Management Tom Peters Trade Show Train the Trainer Value Priced Website Training Workplace Violence Young Adult & High School Don Hutson

Safety Videos | Safety DVDs

All news

The Importance of Organization-Wide Sexual Harassment Training Your Customer Service Training - Is it Too Rigid? Workplace Bullying Prevention for Managers Workplace Bullying: Prevention Training is Essential to a Healthy Workplace The Best-Selling Sexual Harassment Videos of 2011 More News»

Bestsellers

1. The Guest 2. You've Got Customers! 3. Point of Impact! 4. Debi's Way

Special

Special offers

Restaurant specific management and customer service training videos and DVDs.

Restaurant Specific

Sort by:     SKU      Product     Price     Default     No ratings yet Debi's Way SKU: LEADEB Follow Debi Mazurek, manager of the Counter Offer Restaurant in Chicago, and observe her successful management style. Note her wise hiring practices, with emphasis on customer service aptitudes, the behaviors she fosters that build team loyalty, and her keys to getting top performance from each member of the team. More Information and Pricing Details No ratings yet Food Service Safety Set SKU: KANFSSS This set includes three food service safety titles that teach employees how to be conscientious when working in the kitchen - Avoiding Kitchen Burns, Preventing Falls and Strains in the Kitchen, Safe Handling of Kitchen Tools and Machinery. More Information and Pricing Details No ratings yet Point of Impact! SKU: RBVPOI Point of Impact! This is a straight-to-the-point, front-line customer service training video. It focuses on the true point of impact for an organization: that point where the customer actually comes into contact with the organization. This can be a cash register, a telephone, a reception desk, or even a web page--anywhere the customer makes a decision about the organization! The key to serving those customers, as demonstrated in Point of Impact, begins with having an A-C-E up your sleeve. A-... More Information and Pricing Details No ratings yet Right-to-Know for the Food Retailing Industry DVD or Video SKU: MARRTK-FOOD Created specifically to assist food service facilities of all types in complying with federal, state and municipal "Right-To-Know" regulations, these products address the major education and training requirements in these "chemical hazard" laws. This training product on "Right-To-Know for the Food Retailing Industry" both introduces employees to "Right-To-Know" regulations and provide training on the various types of chemicals found in food retailing operations. More Information and Pricing Details No ratings yet Right-to-Know for the Food Retailing Industry Safety Meeting Kit SKU: MARRTK-FOOD-KIT Created specifically to assist food service facilities of all types in complying with federal, state and municipal "Right-To-Know" regulations, these products address the major education and training requirements in these "chemical hazard" laws. This training product on "Right-To-Know for the Food Retailing Industry" both introduces employees to "Right-To-Know" regulations and provide training on the various types of chemicals found in food retailing operations. More Information and Pricing Details The Guest SKU: MPCGUE This is the best-selling customer service training video of all time, and for good reason. Its simple message has changed the way thousands of corporations view their customers...Treat your customers as you would a guest in your home. No matter how large or small a business is, its success depends on the level of service it delivers to its customers. The choice is ours, do we treat them as an interruption in our day, or as a welcomed guest? THE GUEST uses humor to change the way we see o... More Information and Pricing Details No ratings yet The Guest Leader's Guide SKU: MPCGUE-LG The Leader's Guide for the The Guest. You must own the product for this price. More Information and Pricing Details No ratings yet We're in the Band SKU: MPCBAND "WE'RE IN THE BAND" puts the lessons of an up-and-coming rock band to the test in the business world. THE PAPERBOYS, a popular Northwest folk rock band, have a clear vision for building their fan base and achieving success. Their process of turning customers into cheering fans applies to any enterprise that relies on teamwork and customer service to succeed. More Information and Pricing Details No ratings yet You've Got Customers! SKU: VID002 In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an overemphasis on the superficial—the greeter at the door, the forced smile, and the gratuitous "have a nice day." Certainly, a pleasant manner is important, but all too often meaningful service is lost while superficial friendliness masks the problem. Delivering exceptional custome... More Information and Pricing Details