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1. Time: The Next Dimension of Quality 2. Race Without a Finish Line 3. The Customer is Always Dwight 4. No Complaints 5. Is "Good" Enough?

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Sort by:     SKU     Product     Price      Default     Cornerstones of Quality SKU: KANQUA he essence of quality management programs can be distilled into four cornerstone principles: continuous improvement; customer focus; employee involvement; and commitment to measurement and evaluation. This quality management DVD bridges the gap between trendy phrases and actions that improve qual... More Information and Pricing Details Is "Good" Enough? SKU: MPCISG The concept of "good enough" is at the heart of all mediocrity. It can be a creeping influence in the workplace as well. Software programs are released with known defects, food products are shipped with acceptable amounts of "foreign matter", toys are manufactured with an eye on profit over safet... More Information and Pricing Details No Complaints SKU: AIMNOC No Complaints? tackles the link between customer satisfaction and quality, and provides viewers with five steps to solving the customer's problem. More Information and Pricing Details Supervising for Quality SKU: KANSUPQ Get help with managing quality in your workplace. Workforce values and expectations have changed, and so has the supervisor's role. Supervisors are expected to build employee commitment and involvement, while continuing to fulfill traditional responsibilities of scheduling work, enforcing rules, ... More Information and Pricing Details The Customer is Always Dwight SKU: AIMCUS Supermarvelex, Inc. offers an after-sales and maintenance service that is second to none. The trouble is that its customers have to use that service a lot because the products break down so often. Then there's Gizco Inc., which makes great gizmos. Its problem is that the gizmos aren't checked unt... More Information and Pricing Details Quality: You Don't Have to Be Sick to Get Better SKU: LEAQUA This dramatic program by international quality expert Dr. Richard Chang shows employees how their personal actions can make a huge difference throughout their entire organization and ultimately in the minds of the customers who benefit from the products or services supplied by their organization. More Information and Pricing Details Race Without a Finish Line SKU: CRMRACE Staying afloat in the ever-changing sea of corporate competition is no easy task. Expectations have changed, as have the rules and the roles of everyone from Captain to crew. More Information and Pricing Details Time: The Next Dimension of Quality SKU: CRMTIM How would you respond if told that only 25% of the time spent in any given process adds value to your product or service? Rath & Strong's John Guaspari and Edward Hay present a simple, but effective concept—don't spend time on anything that has no value in the eyes of the customer. More Information and Pricing Details