SKU: CRMMIN
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While much is being done to
inspire contributions of the highest quality from every individual,
never until now--has
there been a systematic process for doing so in group settings. This
film presents Total Quality Management (TQM) as the springboard to such
a process. It shows how the principles of TQM are now being applied to
group interactions for bringing out the best in every participant--resulting
in higher collaboration, more efficient and productive teamwork, and
more qualitative group decisions than ever before. The process is called
Mining Group Gold.
This film is an adaptation
of Thomas A. Kayser's best-selling book, Mining Group Gold.
Kayser is manager of organization effectiveness for Xerox Corporation.
His book is subtitled "How to Cash in on the Collaborative Brain
Power of a Group", and that's what your organization will achieve
by applying the strategies presented here.
Participants will develop
skills in preparing for meetings, establishing desired outcomes, dealing
with disruptive behavior, confusion, conflict, creating a fully
participative climate and more.
Package Includes: 22 minute VHS video or DVD and Leader's Guide.
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