SKU: CRMMIN_2
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While much is being done to inspire contributions of the highest quality from every individual, never until now--has there been a systematic process for doing so in group settings. This film presents Total Quality Management (TQM) as the springboard to such a process. It shows how the principles of TQM are now being applied to group interactions for bringing out the best in every participant--resulting in higher collaboration, more efficient and productive teamwork, and more qualitative group decisions than ever before. The process is called Mining Group Gold.
This film is an adaptation of Thomas A. Kayser's best-selling book, Mining Group Gold. Kayser is manager of organization effectiveness for Xerox Corporation. His book is subtitled "How to Cash in on the Collaborative Brain Power of a Group", and that's what your organization will achieve by applying the strategies presented here.
Participants will develop skills in preparing for meetings, establishing desired outcomes, dealing with disruptive behavior, confusion, conflict, creating a fully participative climate and more.
Package Includes: 22 minute VHS Video or DVD and Leader's Guide.
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