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As the leader of any group, problems are inevitable. So…how do you react? Do you lead with your gut…or your head? This is the dilemma that the host of "Managing Me" grapples with. When problems arise at work, he can choose to react with either impulse or reason. As each situation plays out, the better reaction is clear. Viewers recognize that how you react often has a far greater impact--on morale, on retention, on productivity--than any specific problem ever could. The key to managing other people is learning how to manage you.
Key Training Points
How you react has a far greater impact than any problem ever could.
1. Don’t attack. Teach.
2. Don’t take sides. Mediate.
3. Don’t blame. Solve.
4. Don’t close doors. Open doors.
5. Don’t argue. Negotiate.
6. Don’t avoid. Confront.
Program Contents: 16 minute DVD or Video, 28 page comprehensive training leader’s guide with reproducible worksheets. DVD contains PDF version of leader’s guide and supporting PowerPoint graphics. (Guide and PowerPoint files also available as a download.) This program is closed-captioned.
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