SKU: CHC-CUS005
This program is hosted by a career nurse who becomes a patient herself. As she looks back on the people she treated, she sees that over the years, something got lost: her ability to really care about the people and families behind the illness. Lila’s Story will enhance your employees’ work satisfaction and your patients’ lives--it’s a must-see for anyone working in healthcare.
Customer satisfaction does not happen accidentally. It requires deliberate
• Making a good first impression
• Meeting customers? expectations
• Learning to follow up effectively
• Fulfills JCAHO-required guest relations
• Improve your employees’ work satisfaction
Added features and benefits of DVD training include:
• English and Spanish language available on each DVD.
• Expanded Leader’s Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Chapterized Content – facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Customizable PowerPoint® – makes training site-specific; excellent for training different personnel and departments throughout your school.
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Portable Convenience – perfect for those who train and travel!
•Includes 20 handbooks
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