SKU: CRMJUST-AIE
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Picking up on Jackson's plight to get to the birth of his first child, we understand the complete frustration when he narrowly misses the plane and the airline does not have another flight that afternoon. A dejected Jackson calls another airline to see if they can help.
Key Training Points:
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You can hear body language.
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Voice tone and inflections.
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Listen actively.
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Understand customer emotions.
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Go the extra mile.
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Treat customers as you would want to
be treated.
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Ladder of loyalty.
Program Includes: 15 minute VHS video or DVD and Leader's Guide.
Note: If you purchase on DVD, please note that you will be provided with a DVD-R. Please make sure your player can accommodate this format.
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