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New Products   The Best of Motives 2-Part Series Going to a Meeting Series hosted by John Cleese Performance Review Series Performance Matters: The Importance of Praise 30 Ways to Make More Time Bestsellers   Meetings, Bloody Meetings An Inside Job From No To Yes I'd Like a Word With You The Dreaded Appraisal

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John Cleese

Sort by:     SKU      Product     Price     Default     Result pages:     1 2 3 4 5 6   No ratings yet Demanding Customers SKU: AIMDEM Demanding Customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr. Snappy, Mrs. Picky, Mr. Happy and MS. Fish.   More Information and Pricing Details No ratings yet Employees From Hell SKU: AIMEMP Being a manager can feel like the hardest job in the world, especially when you're dealing with Employees from Hell! This collection comes from titles including The Dreaded Appraisal, Managing Problem People and Oh What The Hell. More Information and Pricing Details No ratings yet From No To Yes SKU: AIMFRO Have you ever felt you were knocking your head against a brick wall? Well, it may be that you unwittingly helped to build that wall. That's the message of this award-winning video. More Information and Pricing Details No ratings yet Going to a Meeting Series hosted by John Cleese SKU: AIMGOI-S The Going to a Meeting series is an engaging two-part program featuring John Cleese (that's right...he's back). The series focuses on the attendee's role and how to make the most of meetings. More Information and Pricing Details No ratings yet Going to a Meeting: Meeting Menaces SKU: AIMGOI-MEN The second program in the Going to a Meeting series, Meeting Menaces, contains five short sequences, introduced by John Cleese. These show how to cope with colleagues whose behavior stops meetings from getting results. Jeremy fails to handle the destructive behavior of each of the menaces and the meeting they are all attending becomes a farce. More Information and Pricing Details No ratings yet Going to a Meeting: Messing Up a Meeting SKU: AIMGOI-MES The two part Going to a meeting series in based on a group of middle managers in a large hospital. Messing up a meeting, focuses on Jeremy preparing to go to a regular meeting with his colleagues. Unfortunately "preparing" doesn’t describe what we see him doing. "Grabbing a few papers and turning up late" would be more accurate.  More Information and Pricing Details No ratings yet How Am I Doing? SKU: AIMHOW John Cleese's three inept managerial characters show how an appraisal interview should not be conducted: Ethelred the Unready never prepares or makes time; Ivan the Terrible is too fond of the sound of his own ranting; and the king of platitudes, William the Silent, cannot bring himself to make any criticism for fear of creating bad feelings. Ethelred, Ivan and William learn skills to communicate effectively and conduct successful performance appraisals. More Information and Pricing Details No ratings yet How Not To Exhibit Yourself SKU: AIMEXH This program shows how to encourage visitors, welcoming without being over-eager, and how to avoid the guaranteed conversation-killer: "Can I help you?" It demonstrates the importance of accurately logging potential customers’ details, arranging follow-up visits, and keeping the stand smart. More Information and Pricing Details No ratings yet How to Lose Customers Without Really Trying SKU: AIMLOS Customers can be trying; not all customers are pleasant. It’s easy to put customers off; just be aggressive, or defensive. But it is vital to treat them all as personal guests, making them welcome and indulging their whims. More Information and Pricing Details No ratings yet I Wasn't Prepared For That SKU: AIMIWA Fear. That’s the main reason most people won’t make presentations, or make them poorly. By following the three simple lessons of "I Wasn’t Prepared For That", anyone can conquer presentation phobia and go on to make his or her case successfully and professionally. More Information and Pricing Details No ratings yet I'd Like a Word With You SKU: AIMIDL Every job has a set of performance standards. Inevitably, some employees consistently fall short, creating a performance gap that requires a face-to-face meeting. Handled poorly, a performance improvement interview can damage relationships and undermine productivity. Even worse, it can lead to expensive, time-consuming legal reprisals from a disgruntled employee. More Information and Pricing Details No ratings yet If Looks Could Kill SKU: AIMIFL If Looks Could Kill proves that behavior is a powerful tool that can be used positively for the good of all—or negatively, like the proverbial blunt instrument, to enrage, wound, scare—or even kill! Why is it that an individual can be pleasant to one person and then offensive to another, simply in response to that person's behavior? This video solves the mystery. More Information and Pricing Details No ratings yet Inside Information SKU: AIMINS Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect and support as they do their external customers. Our brand new release Inside information aims to show people how to develop more effective working relationships with their colleagues, particularly those in other departments, through better internal customers service. More Information and Pricing Details No ratings yet Interpersonal Howlers SKU: AIMINT_2 It doesn't matter what your intentions are, without the right interpersonal skills the outcome of a meeting or interview can be disastrous. More Information and Pricing Details No ratings yet Interviewers From Hell SKU: AIMINT A light-hearted 10-minute look at interview mistakes and nightmares, featuring clips from classic Video Arts programs. Suitable as an ice-breaker, meeting break, or to reinforce key interview skills learning points. Learning how to handle the situation correctly means understanding how the problem arose, and the assistant is able to suggest a means of avoiding such mistakes in the future. More Information and Pricing Details

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