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Products in the "John Cleese" category
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Demanding Customers
SKU: AIMDEM
Demanding Customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr. Snappy, Mrs. Picky, Mr. Happy and MS. Fish. Â
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Employees From Hell
SKU: AIMEMP
Being a manager can feel like the hardest job in the world, especially when you're dealing with Employees from Hell!
This collection comes from titles including The Dreaded Appraisal, Managing Problem People and Oh What The Hell.
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From No To Yes
SKU: AIMFRO
Have you ever felt you were knocking your head against a brick wall? Well, it may be that you unwittingly helped to build that wall. That's the message of this award-winning video.
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Going to a Meeting Series hosted by John Cleese
SKU: AIMGOI-S
The Going to a Meeting series is an engaging two-part program featuring John Cleese (that's right...he's back). The series focuses on the attendee's role and how to make the most of meetings.
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Going to a Meeting: Meeting Menaces
SKU: AIMGOI-MEN
The second program in the Going to a Meeting series, Meeting Menaces, contains five short sequences, introduced by John Cleese. These show how to cope with colleagues whose behavior stops meetings from getting results. Jeremy fails to handle the destructive behavior of each of the menaces and the meeting they are all attending becomes a farce.
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Going to a Meeting: Messing Up a Meeting
SKU: AIMGOI-MES
The two part Going to a meeting series in based on a group of middle managers in a large hospital. Messing up a meeting, focuses on Jeremy preparing to go to a regular meeting with his colleagues. Unfortunately "preparing" doesn’t describe what we see him doing. "Grabbing a few papers and turning up late" would be more accurate.Â
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How Am I Doing?
SKU: AIMHOW
John Cleese's three inept managerial characters show how an appraisal interview should not be conducted: Ethelred the Unready never prepares or makes time; Ivan the Terrible is too fond of the sound of his own ranting; and the king of platitudes, William the Silent, cannot bring himself to make any criticism for fear of creating bad feelings. Ethelred, Ivan and William learn skills to communicate effectively and conduct successful performance appraisals.
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How Not To Exhibit Yourself
SKU: AIMEXH
This program shows how to encourage visitors, welcoming without being over-eager, and how to avoid the guaranteed conversation-killer: "Can I help you?" It demonstrates the importance of accurately logging potential customers’ details, arranging follow-up visits, and keeping the stand smart.
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How to Lose Customers Without Really Trying
SKU: AIMLOS
Customers can be trying; not all customers are pleasant. It’s easy to put customers off; just be aggressive, or defensive. But it is vital to treat them all as personal guests, making them welcome and indulging their whims.
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I Wasn't Prepared For That
SKU: AIMIWA
Fear. That’s the main reason most people won’t make presentations, or make them poorly. By following the three simple lessons of "I Wasn’t Prepared For That", anyone can conquer presentation phobia and go on to make his or her case successfully and professionally.
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I'd Like a Word With You
SKU: AIMIDL
Every job has a set of performance standards. Inevitably, some employees consistently fall short, creating a performance gap that requires a face-to-face meeting.
Handled poorly, a performance improvement interview can damage relationships and undermine productivity. Even worse, it can lead to expensive, time-consuming legal reprisals from a disgruntled employee.
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If Looks Could Kill
SKU: AIMIFL
If Looks Could Kill proves that behavior is a powerful tool that can be used positively for the good of all—or negatively, like the proverbial blunt instrument, to enrage, wound, scare—or even kill! Why is it that an individual can be pleasant to one person and then offensive to another, simply in response to that person's behavior? This video solves the mystery.
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Inside Information
SKU: AIMINS
Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect and support as they do their external customers. Our brand new release Inside information aims to show people how to develop more effective working relationships with their colleagues, particularly those in other departments, through better internal customers service.
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Interpersonal Howlers
SKU: AIMINT_2
It doesn't matter what your intentions are, without the right interpersonal skills the outcome of a meeting or interview can be disastrous.
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Interviewers From Hell
SKU: AIMINT
A light-hearted 10-minute look at interview mistakes and nightmares, featuring clips from classic Video Arts programs. Suitable as an ice-breaker, meeting break, or to reinforce key interview skills learning points. Learning how to handle the situation correctly means understanding how the problem arose, and the assistant is able to suggest a means of avoiding such mistakes in the future.
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