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Sort by:     SKU     Product     Price      Default     Result pages:   1 2 3 4 5 6   Behavioral Interviewing: Taking the Guesswork Out of Recruitment SKU: AIMBEH Anyone who wants to conduct an effective interview needs to know that past behavior is the key to predicting future performance. A candidate's qualifications, experiences, and previous posts they've held are all important details that you need to know. But the unanswered question is: how will the... More Information and Pricing Details The Art of Selling: Sales with Service SKU: AIMART This program is designed to equip your staff with all the skills and techniques they need to approach sales opportunities with confidence. It looks at a variety of scenarios which all sales staff can relate to, such as the department store, the DIY store, the bank, the shoe shop and many more. Us... More Information and Pricing Details 30 Ways to Make More Time SKU: AIM30W Most people may think they are efficient. But unless they know how to manage their time, it's unlikely they will ever be fully effective. Poor time management can also have a knock-on-effect on their colleagues or team they work with. 30 ways to make more time demonstrates that time mana... More Information and Pricing Details Absence Minded: Managing Absenteeism SKU: AIMABS Absenteeism is as common as the common cold and cost businesses billions every year. But when someone calls in sick, it doesn’t necessarily mean that they’re ill. They could be having difficulties because of bullying or experiencing childcare problems. Or they could be just having a game of golf.... More Information and Pricing Details An Inside Job SKU: AIMJOB A chain is only as strong as its weakest link is the theme of this production. Inspector Dapper reveals how the service chain leads from those dealing with external customers right through the organization. More Information and Pricing Details Body Language Howlers SKU: AIMBOD Communication is not always about what you say, but sometimes about what you do. This program highlights several body language examples. More Information and Pricing Details Bosses From Hell SKU: AIMBOS There's an art to being a good boss, but some people have yet to learn the right skills. Some typical examples will raise a smile in this collection of clips from videos such as Can You Spare A Moment?, The Helping Hand, The Best Of Motives, Where There's A Will and I'd Like A Word With You.... More Information and Pricing Details Budgeting: Constructing and Controlling Budgets SKU: AIMBUD The owner of a small manufacturing business (John Cleese) finds himself in a typical predicament. Sales are up 50 percent on the previous year but profits are down. His knowledgeable friend is able to explain that the increase and the extra expenditure it incurred were not previewed in the origi... More Information and Pricing Details Call To Order: Converting Telephone Inquiries Into Sales SKU: AIMCALL Using proper telephone behavior, up-selling and thereby increasing profits are the themes of Call To Order: Converting Telephone Inquiries Into Sales. This video humorously illustrates effective inbound telephone selling, whatever your product. And, since everyone can come into contact with a cus... More Information and Pricing Details Can You Spare a Moment? SKU: AIMCAN This video shows that even the most delicate situation can be overcome when dealt with using the appropriate counselling techniques. It introduces the four stages of a structured approach to counselling: setting up the interview, getting people talking by using open questions, helping them think ... More Information and Pricing Details Colleagues From Hell SKU: AIMCOL You can rarely choose who you work with, and there are some characters that are a nightmare to deal with day-to-day. They're typified in these clips in From 'No' to 'Yes', Talking To The Team, The Paper Chase, Straight Talking and other programs. More Information and Pricing Details Communicators From Hell SKU: AIMCOM Some people just don't know how to communicate at work, and need a helpful push through training to get the skills right. This amusing video really gets the message across. More Information and Pricing Details Cost, Profit and Break-even SKU: AIMCOST Three factors determine profit: cost, price and volume. What isn't so simple is balancing the relationship between the three. If the mere mention of fixed and variable costs, break-even points, contribution, depreciation, marginal and total absorption costing, brings a glazed look to yo... More Information and Pricing Details Creativity in Management SKU: AIMCRE In this lecture-style presentation, John Cleese claims that creativity is not a special talent. People are either in an 'open' or 'closed' state of mind. More Information and Pricing Details Days of Change SKU: AIMDAY Although we seem capable of coping with considerable change in our domestic lives, at work we often display an inability to adjust to new demands and suffer stress and anxiety. More Information and Pricing Details

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