SKU: CRMITS
No ratings yet
It's
a dog-eat-dog world out there. Your healthcare organization is up
against a lot of competition these days. How can you collar a bigger
share of the market? The answer is patient satisfaction. Simple things
like friendly faces, accommodating service and smooth-running operations
are what counts. Patients judge your organization on how they are
treated, as well as on your technical expertise. The key to delivering
patient-endorsed service is training.
But
there's a trick to training, you can't bark at people and tell them
they're doing it all wrong. The best way to reach people and make them
receptive to learning is through humor. So get everyone together and
switch on the VCR. Open all eyes to even the subtlest differences
between quality patient service and, well...being treated worse than a
dog.
You'll
take a look at a day-in-the-lives of Bob and Max, two patients seen by
two very different healthcare organizations. Bob is treated like a dog
at his healthcare facility, and Max gets the royal treatment at his
vet's office. In the dog's world, every nuance of the quality service
philosophy is practiced in memorable detail. And, in an unfortunate way,
so is the quality of service for his master.
Made
exclusively for healthcare trainers, this film will relax your audience
from the start, then open minds to the serious bottom-line
message--patient satisfaction is central to your organization's
survival.
Viewers
will learn the components of good and poor patient service, the
consequences of poor service, how patients judge the quality of
healthcare, the value of continued quality improvement and more.
|
